FRESHWORKS: the COMPANY: Headquartered in San Mateo, California, Freshworks employs 4,000 employees from 13 global locations. Freshworks became a public company, trading on Nasdaq as FRSH. Their founders Girish Mathrubootham and Shan Krishnasamy aim is to deliver modern, intuitive, and delightful products to customers worldwide, 11 years ago with a small idea for a ‘fresh’ helpdesk. Today they offer a […]
Tag: incident management
ServiceNow Performance Analytics: When in Rome and beyond Pareto reporting joy
ServiceNow Performance Analytics Features in Rome. How and why to apply Pareto Reporting, and insider ITSM metrics tips.
Silicon Valley IT Service Management Reorganizes: Seeking 2 Board Members and Ideas People
Thank you for your support and participation in the fast-paced IT Service Management Best Practices Community! I’m pleased to invite you to please join our LinkedIn ITSMF group at LinkedIn ITSMF Group, and contact me for more information on how to get involved. We need 2 board members and Committee idea people. Please join us […]
ServiceDesk, Application and IT Support Ticket Handling
Support Ticket Handling Process refers to a consistent standard for Key Steps in the IT Support and Ticket Handling Process to deliver quality Customer Experience. Benefits of Central Service Desk : More service focused with improved ticket creation, handling, response and escalation. The service desk is consistent and available 24×7 single point of contact for […]
ServiceNow Implementations
Work with Companies to recognize value in implementing their ServiceNow solutions. Simplify how work gets done, deliver process improvement experiences, and build digital workflow apps using the single cloud platform that automates workflows, improve business service and product delivery solutions. Best practice advisory from prior implementations of functional and technical implementations. ITSM Suite: Incident, Problem, […]