Tag: change management

Change Management Optimization Story

What is Change Management? ITIL defined objective for Change Management process is to control the lifecycle of all Changes and align IT Activities with business objectives. The primary objective is to enable beneficial Changes to be made, with minimum disruption to Business Services. Fundamentals of Business Transformation and Optimization 1. Introducing Opportunity: Transparency about the current […]

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Organizational Change Management

Identifying need for change and why it is required Determine change impact and who is most affected Plan the Communication Messaging for how it will be communicated, and how feedback will be managed Prepare effective training of delivery skills for success and plan how training will be delivered Where is ongoing support required and what […]

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Curtis John

I was privileged to work closely with Dawn during my tenure with Kaiser. Her attention to detail and innovation with regard to Project and Program Management and ITIL provided significant clarity around processes and functions which led to success. I would be proud to work with Dawn any time!  (LinkedIn July 2013)

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Kersi Daruwalla

Global Cyber Transformation Director, Palo Alto Networks Dawn is the Command-In-Chief when it comes to the Change Management process within ServiceNow. From documentation, handling of approvals, getting different teams together on one call, process refinement, training, exceptions and audits, she has covered it all. Her speed and relentless focus makes her such an asset to […]

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ServiceNow Implementations

Work with Companies to recognize value in implementing their ServiceNow solutions. Simplify how work gets done, deliver process improvement  experiences, and build digital workflow apps using the single cloud platform that automates workflows,  improve business service and product delivery solutions.  Best practice advisory from prior implementations of functional and technical implementations. ITSM Suite: Incident, Problem, […]

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ITIL4 Projects and Program Management

ITIL stands for  Information Technology Infrastructure Library.    ITIL 4 -is the most current release of ITIL launched in February 2019. It is the first major update to the ITIL framework since 2007, designed to keep pace with industry trends in software development and IT operations.   ITIL4 emphasize on adaptability to changes in the business […]

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