FRESHWORKS: the COMPANY: Headquartered in San Mateo, California, Freshworks employs 4,000 employees from 13 global locations. Freshworks became a public company, trading on Nasdaq as FRSH. Their founders Girish Mathrubootham and Shan Krishnasamy aim is to deliver modern, intuitive, and delightful products to customers worldwide, 11 years ago with a small idea for a ‘fresh’ helpdesk. Today they offer a […]
Tag: change management
Silicon Valley IT Service Management Reorganizes: Seeking 2 Board Members and Ideas People
Thank you for your support and participation in the fast-paced IT Service Management Best Practices Community! I’m pleased to invite you to please join our LinkedIn ITSMF group at LinkedIn ITSMF Group, and contact me for more information on how to get involved. We need 2 board members and Committee idea people. Please join us […]
Curtis John
I was privileged to work closely with Dawn during my tenure with Kaiser. Her attention to detail and innovation with regard to Project and Program Management and ITIL provided significant clarity around processes and functions which led to success. I would be proud to work with Dawn any time! (LinkedIn July 2013)
Kersi Daruwalla
Global Cyber Transformation Director, Palo Alto Networks Dawn is the Command-In-Chief when it comes to the Change Management process within ServiceNow. From documentation, handling of approvals, getting different teams together on one call, process refinement, training, exceptions and audits, she has covered it all. Her speed and relentless focus makes her such an asset to […]
ServiceNow Implementations
Work with Companies to recognize value in implementing their ServiceNow solutions. Simplify how work gets done, deliver process improvement experiences, and build digital workflow apps using the single cloud platform that automates workflows, improve business service and product delivery solutions. Best practice advisory from prior implementations of functional and technical implementations. ITSM Suite: Incident, Problem, […]
ITIL4 Projects and Program Management
ITIL stands for Information Technology Infrastructure Library. ITIL 4 -is the most current release of ITIL launched in February 2019. It is the first major update to the ITIL framework since 2007, designed to keep pace with industry trends in software development and IT operations. ITIL4 emphasize on adaptability to changes in the business […]