Lessons Learned: CrowdStrike Incident
Lessons Learned: CrowdStrike Incident
The CrowdStrike outage revealed the critical need for robust digital management solutions. It underscored the importance of rigorous software testing, effective change management, and enhanced ITSM practices. By integrating automated testing, predictive intelligence, and AI-driven predictive intelligence, organizations can preemptively identify and manage potential issues. Enhanced communication protocols and incident response plans are vital for maintaining stakeholder trust during crises. This incident demonstrates the necessity of continuous improvement in cybersecurity measures to safeguard against exploitation by bad actors.
Silicon Valley IT Service Management Reorganizes: Seeking 2 Board Members and Ideas People
Silicon Valley IT Service Management Reorganizes: Seeking 2 Board Members and Ideas People
Curtis John
I was privileged to work closely with Dawn during my tenure with Kaiser. Her attention to detail and innovation with regard to Project and Program Management and ITIL provided significant clarity around processes […]
Kersi Daruwalla
Global Cyber Transformation Director, Palo Alto Networks Dawn is the Command-In-Chief when it comes to the Change Management process within ServiceNow. From documentation, handling of approvals, getting different teams together […]
ServiceNow Implementations
ServiceNow Implementations
ITIL4 Projects and Program Management
ITIL4 Projects and Program Management