Dawn C Simmons is available for your Digital Transformation needs.

Dawn C Simmons - Digital Business Process

Washington ESC or Knowledge Portal?

Migration to Washington ESC or Knowledge Portal

Washington ESC or Knowledge Portal? As a ServiceNow Knowledge Manager, transitioning from Knowledge V3 to the new Knowledge Portal in the Washington release or the Employee Service Center (ESC) involves meticulous planning and execution.

Ticket Handling Infographic FAQs

Ticket Handling Infographic FAQs of the key elements of ticket handling that should always be considered when handling IT Service Management Tickets. This is generic recommendations for the level of […]