Dawn C Simmons is available for your Digital Transformation needs.

Dawn C Simmons - Digital Business Process

AI & GRC Defense Against Security-Data Breach

ServiceNow-Learning Highlights: GRC

ServiceNow-Learning Highlights: GRC is an essential power tool to maintain a secure competitive edge, embrace innovation and remain at the forefront of technological advancements.

GRC Industry Reference Matrix

GRC Industry Reference Matrix-Policy Regulation Guidelines Procedure.

GRC Industry Reference Matrix: the comprehensive guide for managing regulations, risks, and standards across industries. Uncover the intricate interplay of Regulatory Focus, Risk Management, Compliance Standards, Industry Associations, Key Challenges, […]

AI Revolutionizes Service Management

AI Revolutionizes Service Management - artificial intelligence (ai) and machine learning (ml)

AI Revolutionizes Service Management: In the realm of modern Service Management, the spotlight firmly rests on the transformative prowess of AI and Predictive Intelligence, with sound ServiceDesk Agent Support. A […]

Gamifying ITSM Excellence

Gamifying ITSM Excellence: IT Service Leadership

Gamifying ITSM Excellence.  Leveraging gamification, you can conquer prevalent ITSM challenges and attain excellence. This dynamic approach fosters shared visions, secures senior buy-in, surmounts change resistance, addresses resource constraints, and […]

Financial Services Operations

Financial Service Operations enabling Open Banking

Financial Services Operations Digital Transformation and Business Process Improvement is key to improve products and customer service experience. A recent McKinsey & Company found that, reengineering banking operations can lead […]