Email-to-Incident is Costly Inefficiency
Email-to-Incident is a costly inefficiency. Deliver Services better by leveraging modern ITSM, Service Portal, and AI.
Ticket Handling Infographic FAQs
Ticket Handling Infographic FAQs of the key elements of ticket handling that should always be considered when handling IT Service Management Tickets. This is generic recommendations for the level of […]
Uber’s Call Center Security Social Engineering Massive System Breach
Enterprise level Businesses lose approximately $75B annually due to poor customer services. Social Engineering that compromises sensitive corporate information requires adequate use of training, tooling, and technology to deliver uncompromised […]