Understand ServiceNow’s 2 SPMs
Understanding ServiceNow’s Strategic Portfolio Management (SPM) and Service Portfolio Management is crucial for maximizing their benefits. SPM aligns projects with strategic goals, optimizing resources through tools like Project Portfolio Management (PPM). In contrast, Service Portfolio Management ensures IT services meet business needs, using tools like Service Catalog Management. Knowing these distinctions helps you align projects with strategy and deliver continuous IT service value.
Email-to-Incident is Costly Inefficiency
Email-to-Incident is a costly inefficiency. Deliver Services better by leveraging modern ITSM, Service Portal, and AI.
Ticket Handling Infographic FAQs
Ticket Handling Infographic FAQs of the key elements of ticket handling that should always be considered when handling IT Service Management Tickets. This is generic recommendations for the level of […]
Uber’s Call Center Security Social Engineering Massive System Breach
Enterprise level Businesses lose approximately $75B annually due to poor customer services. Social Engineering that compromises sensitive corporate information requires adequate use of training, tooling, and technology to deliver uncompromised […]