Knowledge Categorization “Find-ability”
Knowledge Categorization “Find-ability” is about defining necessary categorization and keep it simple to help find knowledge with efficient service categorization. Enhance the findability of your services with efficient service categorization. […]
Financial Services Operations
Financial Services Operations Digital Transformation and Business Process Improvement is key to improve products and customer service experience. A recent McKinsey & Company found that, reengineering banking operations can lead […]
Uber’s Call Center Security Social Engineering Massive System Breach
Enterprise level Businesses lose approximately $75B annually due to poor customer services. Social Engineering that compromises sensitive corporate information requires adequate use of training, tooling, and technology to deliver uncompromised […]
PlayStation + Discord is a GOOD thing!
The pandemic certainly drove Discord’s popularity with a free service letting cross-platform gamers connect over video, voice, and text to communicate in Slack-like group channels to discuss common topics that […]
Optimizing your telecommuting office for peak efficiency
What is your biggest challenge for telecommuting? I have heard others say its difficult to manage themselves to do the work and remain control their work and life balance scheduling. […]