Dawn Christine Simmons
Dawn Christine Simmons
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Master HRSD Story Grooming: isn’t just a box to check—it’s a critical skill that powers modern HR operations. In fact, over 80% of HR requests now flow through digital platforms like ServiceNow HR Service Delivery (HRSD). Organizations that invest in effective grooming see a 30% drop in case resolution time and a 40% boost in employee satisfaction.
  • March 21, 2025

Master HRSD Story Grooming

HRSD Story Grooming is more than writing tickets—it's mastering a framework that supports 80% of HR service interactions in modern enterprises. Learn how to navigate HRSD’s architecture, structure Agile stories, and avoid costly sprint pitfalls.

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RaptorDB Zero Copy Intelligence ServiceNow Workflow Data Platform Raptor Workflow Data Platform- ServiceNow's RaptorDB is ultrascale database technology
  • March 19, 2025

RaptorDB for Data Owners

RaptorDB for Data Owners is a game-changer, enabling enterprises to unify workflow data, accelerate insights, and harness ServiceNow’s Workflow Data Fabric. This shift transforms Performance Analytics, Workspaces, and Dashboards into engines of real-time decision-making and sharper business outcomes.

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Master HRSD Story Grooming: isn’t just a box to check—it’s a critical skill that powers modern HR operations. In fact, over 80% of HR requests now flow through digital platforms like ServiceNow HR Service Delivery (HRSD). Organizations that invest in effective grooming see a 30% drop in case resolution time and a 40% boost in employee satisfaction.
  • March 17, 2025

ServiceNow HR Service Delivery

ServiceNow HR Service Delivery (HRSD) revolutionizes employee experiences by automating HR processes, reducing response times, and enhancing compliance. Organizations using HRSD report up to a 60% reduction in case resolution time and a 40% increase in HR productivity. Learn how to deploy HRSD effectively and avoid

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A-Z Data Fabric Glossary Terminology
  • March 13, 2025

A-Z Data Fabric Glossary

A-Z Data Fabric Glossary provides governance and quality management terminology critical to AI-driven decision making. This A-Z glossary provides essential definitions, industry standards, and links to tools and best practices for data professionals. Data governance is the foundation of reliable business intelligence, automation, and AI-driven decision-making.

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Unlocking ServiceNow Data Insights
  • March 13, 2025

Unlocking ServiceNow Data Insights

Unlocking ServiceNow Data Insights it’s a necessity. Gartner reports that more than 80% of enterprises will have deployed Generative AI enabled applications by 2026. Why is Unlocking ServiceNow Data Insights Important? Organizations must leverage accurate data to manage risk, seize new opportunities, and continuously refine business

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Upgrades: AutoTest from ATF
  • March 12, 2025

Upgrades: AutoTest from ATF

Upgrades: AutoTest from ATF—statistics reveal that teams making this upgrade see a 35% reduction in test cycle times and a 40% increase in defect detection accuracy. Discover how a phased, structured strategy can transform your testing process.

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AI Test-Powered ServiceNow with Xanadu AI offers unmatched capabilities for ITSM, ITOM, Vulnerability Response, Strategic Portfolio Management, and Knowledge Management. These features not only optimize workflows but also foster faster user adoption of new functionalities, ensuring your organization thrives in today’s fast-paced IT landscape.
  • March 11, 2025

Xanadu Upgrade Drives Innovation

Xanadu Upgrade Drives Innovation Recent studies reveal that up to 80% of enterprises report enhanced efficiency and improved asset tracking after upgrading ServiceNow. Discover how this transformative release delivers advanced features across IT Service Management, IT Operations, and Risk Management to drive measurable improvements.

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HAM & SAM Base Level Features- Start where you are and improve
  • March 8, 2025

Foundations for Asset Management

Foundations for Asset Management Understanding the foundational capabilities of ServiceNow Asset Management is critical for optimizing IT investments. This guide breaks down the differences between Base, Standard, Pro, and AI-driven offerings, ensuring your organization fully utilizes available features.

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HAM & SAM Base Level Features- Start where you are and improve
  • March 6, 2025

HAM & SAM Base

HAM & SAM Base Level features provide essential tools for asset tracking and compliance, yet 60% of organizations struggle with effective IT asset management due to lack of structured governance and reporting. Learn how to maximize value using Base Level features before upgrading!

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Optimize ServiceNow ML Training the glide.platform_ml.api.csv_min_line system property & how lowering the 100K-row limit enhances speed/use. Machine learning
  • March 6, 2025

Optimize ServiceNow ML Training

Optimize ServiceNow ML Training the glide.platform_ml.api.csv_min_line system property in ServiceNow controls the minimum number of rows required for ML training using CSV input. By default, ServiceNow sets this to 100,000 rows, but reducing it can optimize training times and enable AI-driven decisions faster. Learn how to

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