What are the top 3 things Service Management Teams should do to improve process capabilities? How do we get and keep alignment between ITIL4 and DevOps? Would love your thoughts. Please let us know your thoughts on LinkedIn Now at: https://www.linkedin.com/posts/dawnckhan_devops-cloud-azure-activity-6799921389055959040-UIes Axelos presented a video on this topic. ITSM needs to be able to right […]
ITSM Trends: Driving delivery, customer experience and digital transformation, the top ITSM Trends are: Digital Transformation and Digital Workflows CIO Reading on Artificial Intelligence Chatbots and Machine Learning Gartner Automation Trends Top 3 CIO Enterprise Service Management Trends ITSMF ITIL4 value overview one of the great sessions offered on this was by the incredible, Cyrus […]
Prior to the Covid 19 Global pandemic, the potential of SAAS, PAAS, and IAAS was a growth interest. Digital Transformation brought cloud based microservices in volumes across industries with the powerful business potential to engage with people around the world at a moment’s notice.
To CMDB or NOT to CMDB was the question before 2019. It was not a traditional Data Center, the cloud abstracted “enterprise” ownership, Virtualization and Cloud Containization. The blurred lines of who owns the infrastructure or who owned the enviroment needed definition and data management.
This video covers very light overview of:
- What is Cloud Containerization
- Best pracices approach to how CMDB, SACM & CSM guides scale and referenceability
Here we understand the components before we go deeper, flying higher In the clouds with Kupernetes.
The ServiceNow CPDB allows microservices to test, move to production and with defined relationship visualization of all Asset Upstream requirements , down stream Dependencies and Service Asset Oriented Relationships in an interactive map view.
A well structured data driven decision making system, then they are using and improving data with use. Post Covid workflows demand improving ready reference for Service Asset and Configuration Management. A new day, workflow, resource strategy and service model have emerged in Post Covid Service Asset and Configuration and Change Management. Have we reached the […]