IT Service Management CIO Review did an excellent profile of what makes Jeffrey Nicoll such a treasured leader, helping Executive Business Leaders to recognize and optimize their investment in ServiceNow. Robert The Duke Fedoruk provided my favorite video interview of how “Jeff, Just in Time, Nicoll” Learn how Jeff’s filled a crucial role in the […]
Automation is not so difficult to do, and the time spent organizing manual test steps into automated tests improves upgrade paths. Important notion given the frequency of ServiceNow DevOps Cycle Upgrades. Many organizations are looking to best practices to increase their agility and capability to leverage the latest functionality.