Enterprise level Businesses lose approximately $75B annually due to poor customer services. Social Engineering that compromises sensitive corporate information requires adequate use of training, tooling, and technology to deliver uncompromised service Experience. UBER SOCIAL ENGINEERING CALL CENTER SYSTEM HACK Uber is hot recent cautionary tale on emphasis on quality Call Center Management. Using social engineering, […]
Tag: cyber security
CyberFraud Investigation Process
Document CyberFraud Prevention Investigation Process to improve standardization for the steps of Cyber Fraud Prevention Process. Create improved reports and standards that can allow for improved investigation and use of Artificial Intelligence process acceleration: Investigation Decision Assessment Interview Interim Action/Intelligence Plan Investigation/Scope Plan Strategy Document Timeline Discovery Plan and Obtain Related Records Analyze Evidence/Assess Quality […]
Kersi Daruwalla
Global Cyber Transformation Director, Palo Alto Networks Dawn is the Command-In-Chief when it comes to the Change Management process within ServiceNow. From documentation, handling of approvals, getting different teams together on one call, process refinement, training, exceptions and audits, she has covered it all. Her speed and relentless focus makes her such an asset to […]