How can we be more innovative? How can our Service Desk can improve, from call takers to value creators? I love the movie, Office Space, a parody of typical IT work life of a mid to late-1990s software company. A clip from that film comes to mind when the question is asked how we can […]
I’ve worked with Dawn for past several years and she has been a role model for me. She is one of the few people in the organization that has a excellent knowledge about Support Readiness. “Solution provider” – that can summarize how good she knows the business. She is GREAT to work with.