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Dawn C Simmons - Digital Business Process

Understand ServiceNow’s 2 SPMs

Understanding ServiceNow's 2 SPMs - Service Agent talking on Headset Talking To Caller In Customer Service Explaining Service Portfolio Management and Strategic Portfolio Management

Understanding ServiceNow’s Strategic Portfolio Management (SPM) and Service Portfolio Management is crucial for maximizing their benefits. SPM aligns projects with strategic goals, optimizing resources through tools like Project Portfolio Management (PPM). In contrast, Service Portfolio Management ensures IT services meet business needs, using tools like Service Catalog Management. Knowing these distinctions helps you align projects with strategy and deliver continuous IT service value.