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Productivity Tips for Knowledge-Users

Productivity Tips for Knowledge-Users

Productivity Tips for Knowledge-Users: Research First: Before creating new content, explore your organization’s existing databases and document systems to avoid duplication.

Use Knowledge Tools: Embrace tools with features like tagging and indexing to easily find and manage information.

Foster Cross-Departmental Communication: Encourage sharing and collaboration across departments to prevent information silos.

Standardize Documentation: Implement consistent documentation practices for easy identification and access to new knowledge.

Conduct Regular Knowledge Audits: Routinely check and update the knowledge repository to keep it relevant and efficient.

Train and Raise Awareness: Regularly train staff on knowledge management tools and practices.

Encourage Feedback: Use employee feedback to continuously improve knowledge management processes.

Build a Knowledge-Sharing Culture: Reward and encourage sharing information to enrich the collective knowledge base.

Appoint Knowledge Champions: Identify key individuals to advocate and guide effective knowledge practices.

Integrate Knowledge into Daily Work: Make knowledge management a natural part of everyday workflows for enhanced productivity.

These condensed tips offer a roadmap for Knowledge Users to manage information more effectively, leading to a smarter, more efficient workplace.

AI: ServiceNow Virtual-Agent Chatbot

AI: ServiceNow Virtual-Agent Chatbot

AI: ServiceNow Virtual-Agent Chatbot commands the forefront of AI-driven chatbot technology, reshaping the landscape of IT service management. Its round-the-clock support slashes wait times, empowering users with immediate assistance. This dynamic tool expedites processes, empowers teams, and reduces support costs, whole boosting engagement.

BMC Remedy ITSM Reference

BMC Remedy ITSM Reference

Containing proven and practical implementation, maintenance, and optimization advice to the IT service and support environment. Authored by widely respected practitioners and experts, and developed with a hands-on approach. It provides a holistic view for setting up a Support Centre and gives a reference for Support managers to evolve their existing Support Centre, guidance to implementing ITIL processes and other Support Centre processes not in ITIL and a focus on operational metrics for the Support Centre.