BMC Remedy ITSM Reference
![BMC Remedy ITSM Reference](https://dawncsimmons.com/wp-content/uploads/2023/08/image-41-1024x576.png)
Containing proven and practical implementation, maintenance, and optimization advice to the IT service and support environment. Authored by widely respected practitioners and experts, and developed with a hands-on approach. It provides a holistic view for setting up a Support Centre and gives a reference for Support managers to evolve their existing Support Centre, guidance to implementing ITIL processes and other Support Centre processes not in ITIL and a focus on operational metrics for the Support Centre.