Digital-Transformation Leader: David Pultorak
Digital-Transformation Leader: David Pultorak, featured by the Digital Center of Excellence: Business Process, Digital Transformation, and AI, is the focus of our "Thought Leader Profiles in Excellence" series. Known for his significant contributions to IT service management and technology leadership, David has established himself as a
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ServiceNow’s Generative AI Revolution
ServiceNow's Generative AI Revolution redefines enterprise business. By automating routine tasks, boosting productivity, and offering personalized customer experiences, the company is transforming its entire operation. With over 25 generative AI use cases already in production, ServiceNow is setting a new industry standard. Discover how this cutting-edge
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Knowledge after-Party #100DaysOfServiceNow
Knowledge after-Party #100DaysOfServiceNow Kali Alexander is bringing it!!
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DevOps Automated Test
DevOps Automated Test to discover the critical importance of automation in Agile testing in ensuring high-quality software delivery, from story grooming to production, with clear responsibilities and a seamless DevOps process. This guide offers essential insights into Agile testing foundations, a detailed RACI matrix, and a
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Vulnerability Response Test Plan
Vulnerability Response Test Plan follows a structured approach with the relevant personas and type of tests to perform a comprehensive assessment of the ServiceNow Vulnerability Response module’s readiness for implementation.
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Cyber Attack Readiness Matters
Cyber Attack Readiness Matters- AMA Update discussed building resilient healthcare cybersecurity practices with expert Charles Aunger, emphasizing the importance of fortifying defenses against escalating cyber threats like the recent attacks on Check Point, UnitedHealth, and AT&T.
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Introducing Security Incident Response
Introducing Security Incident Response (SIR), a comprehensive solution designed to streamline and enhance the management of security incidents. SIR empowers organizations to efficiently handle the entire lifecycle of a security incident, from detection to resolution. By leveraging automated workflows, robust analytics, and seamless integration capabilities, ServiceNow
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Washington ESC or Knowledge Portal?
Washington ESC or Knowledge Portal? As a ServiceNow Knowledge Manager, transitioning from Knowledge V3 to the new Knowledge Portal in the Washington release or the Employee Service Center (ESC) involves meticulous planning and execution.
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AI and Improved Knowledgebase-Search
AI and Improved Knowledgebase-Search -Discover how improved knowledgebase-search strategies can revolutionize agent assistance in Service Operations Workspace and Service Portal. By harnessing advanced AI technology. Streamline search processes, enhance the accuracy of information retrieval, and empower agents to resolve issues more efficiently. This innovative approach not
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Security Incident Response Introduction
Security Incident Response Introduction to a powerful tool designed to streamline and enhance the management of security incidents within an organization. It provides a comprehensive platform that integrates with existing security tools to automate and coordinate the detection, investigation, and resolution of security threats. By leveraging
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