Nominate Halloween Service Leaders
Nominate Halloween Service Leaders: đ Global Service & Support Awards: 5-Day Nomination Sprint e Halloween week as your rallying point. Recognize IT Service Management, Service Delivery, Service Desk, and AI leadersâbecause recognition isnât a perk; itâs a performance system. Moreover, the data is decisive: employees who
Read MoreEmpowerment After Domestic Assault
Empowerment after Domestic Assault In the aftermath of trauma, empowerment becomes an act of rebellion and renewal. This powerful guide reveals 11 choices every survivor can make to transform fear into freedom. Learn how to rebuild self-trust, reclaim your health, and restore the life that violence
Read MoreProtective Orders Save Lives
Protective Orders Save Livesâespecially when survivors act early, document thoroughly, and hold abusers accountable. This article explores what is and is not abuse, with legal examples and expert insights on alcohol-related domestic violence.
Read MoreBless What You Release
Bless What You Release- Every unused item has the power to transform a life. When you release what no longer serves you, you create more than closet spaceâyou create dignity, warmth, and hope for survivors in crisis. A blanket becomes comfort, a jacket becomes safety, and
Read More09/11/2001 Continuity Imperative
09/11/2001 Continuity Imperative. On 09/11/2001, I watched from Colorado as our service desk supported WTC 2. Years later, my article with Beth Epstein became a national reference in healthcare and government. Today, continuity must expand furtherâto every sector and every leader.
Read MoreServiceNow World Forum Chicago
ServiceNow World Forum Chicago ignites innovation, fuels AI adoption, and reshapes enterprise workflowsâcreating opportunities, building skills, and redefining how business gets done.
Read MoreLabor Day Thresherman’s Reunion
Labor Day Thresherman's Reunionâthis stirring phrase invites you into a celebration that honors agricultural labor, Midwest heritage, and global connection at Pontiacâs iconic harvest festival.
Read MoreHDI Chicagoland Boat Cruise
HDI Chicagoland Boat Cruise brought innovators together under city lights and a full moon, blending poetic Chicago moments with transformative ideas in AI, service management, and leadership.
Read MoreFear-Based Immigration Fallout
Fear-Based Immigration Fallout isnât just a border issueâitâs unraveling the social fabric of American cities. From rising domestic violence to disappearing immigrant workers, communities like Chicago and California are witnessing the toll of fear. As enforcement intensifies, families fracture, safety nets erode, and the very systems
Read MoreHDI Elevates Support World
HDI Elevates Support World by transforming todayâs IT service and support professionals into tomorrowâs thought leaders. With over 30 years of trusted expertise, HDI bridges people, processes, and performanceâempowering communities, uplifting careers, and driving measurable outcomes across the evolving landscape of service management. Get involved and
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