Tag: software implementation knowledge

Why Knowledge Centered Support (KCS) Is Hot Now

WHAT IS KNOWLEDGE CENTERED SUPPORT? Knowledge-Centered Service is a service delivery method focued on producing knowledge as a key asset of the organization(s) implementing change.  Knowledge-centered service is about maximizing capabilities and value through knowledge-centered support. KCS is about recognizing valuable support assets that deliver real-time customer, system, team enablement, or employee support, as well as creating […]

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