Tag: ocm

ITSM Process Excellence & emerging Centers of Excellence

Mark your Calendars 10/26/2021 Time: 12:00-1:00 PDT. 2:00 – 3:00 pm CDT 3:00 -4:00 pm EDT ITSM Transformation and Emerging Centers of Excellence ITIL4 introduces the importance of efficient process execution and quality implementations to recognize business goals with a positive customer experience.  Technology has advanced with COVID Pandemic demands and new ways of working.   The […]

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Organizational Change Management

Identifying need for change and why it is required Determine change impact and who is most affected Plan the Communication Messaging for how it will be communicated, and how feedback will be managed Prepare effective training of delivery skills for success and plan how training will be delivered Where is ongoing support required and what […]

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