How can we be more innovative? How can our Service Desk can improve, from call takers to value creators? I love the movie, Office Space, a parody of typical IT work life of a mid to late-1990s software company. A clip from that film comes to mind when the question is asked how we can […]
What needs to be the key element in an IT Business Management Implementation? Today’s enterprise recognizes peak potential from aware modern technology (Cloud, Agile DevOps). The COVID PANDEMIC demands amazing Customer Experience (CX), and modern Service Experiences (ITSM), with sometimes some significant resource challenges.