Showcasing Chicago Service Excellence: We are so excited to be actively planning a vibrant and exciting 2025. In Service and Support Best Practices, Chicago is a beacon of innovation, where AI-driven service and support are reshaping industries. With 72% of companies leveraging AI, Chicago is setting the standard for efficiency, customer satisfaction, and operational excellence.
Join our HDI Chicago Chapter : Showcasing Chicago Service Excellence
A Personal Note from Dawn C. Simmons
The HDI Chicago Chapter is relaunching with bold energy and an ambitious vision to shape the future of AI-driven service and support excellence. Chicago, with its unmatched blend of innovation, industry leadership, and top-tier talent, is poised to become the global benchmark for best practices in service excellence.
As the newly elected Vice President of Membership, I’m thrilled to support our exceptional Board of Directors under the visionary leadership of President Daniel Guinto. Together, we are planning a vibrant and exciting 2025, filled with opportunities to connect, collaborate, and elevate the service and support industry.
Why Chicago? Why Now?
Chicago is as a beacon of innovation and progress in service excellence:
- A Leader in AI and Innovation:
- 72% of Chicago businesses adopt AI to improve efficiency and enhance customer satisfaction.
- Companies here report a 30% boost in operational efficiency from AI-powered workflows.
- Fortune 500 and Startup Synergy:
- Chicago is home to 38 Fortune 500 companies, including McDonald’s, Walgreens, and United Airlines, all leveraging AI to revolutionize customer experiences.
- Over 5,000 startups, supported by hubs like 1871, are driving cutting-edge service innovations.
- Top-Tier Talent and Education:
- With over 300,000 tech professionals and world-class universities like Northwestern and the University of Chicago, the city boasts a robust pipeline of industry leaders.
Our 2025 Vision: Join the Movement
The HDI Chicago Chapter is your gateway to shaping the future of service excellence. Whether you’re a CXO, manager, AI thought leader, or service professional, this is your opportunity to lead, learn, and grow.
Here’s what we’re planning for 2025:
1. High-Impact Events
Engage in marquee events featuring:
- Keynote Speakers: Gain insights from industry-leading CIOs and CEOs.
- Interactive Panels: Explore AI-driven service innovation and best practices.
- Networking Opportunities: Connect with top leaders and peers from diverse industries.
2. Building a Thriving Community
Join a vibrant network of innovators and changemakers dedicated to advancing AI and service excellence.
3. Sharing Knowledge That Matters
Through workshops, mentorship programs, and roundtables, you’ll gain actionable strategies to lead your organization and elevate your career.
Why You Should Get Involved
- Shape the Future: Influence the trends and technologies defining AI in service and support.
- Expand Your Network: Collaborate with industry leaders driving transformation.
- Advance Your Career: Be part of a city and chapter leading the charge in AI-driven service excellence.
A Call to Action
Let’s make Chicago the global standard for service excellence—together. I invite you to join the HDI Chicago Chapter and be part of this transformative journey. Your voice, expertise, and leadership are vital to our success.
Visit HDI Chicago Chapter to become a member and learn more about our upcoming events. Together, we’ll elevate Chicago as the epicenter of service innovation in 2025 and beyond.
Let’s make it happen!
~ Dawn C. Simmons
Vice President of Membership, HDI Chicago Chapter
Visit HDI Chicago Local Chapter to join today and be part of this transformative journey. Together, we’ll set the benchmark for support excellence in 2025 and beyond!
Other Showcasing Chicago Service Excellence Resources
- Chicagoland Chapter HDI | Groups | LinkedIn
- HDI Chicagoland
- HDI Local Chapters | Celebration of our HDI Virtual Community Award Nominees
- One-IT: Effective Ticket Handling – Dawn Christine Simmons
📩 Ready to make an impact? Reach out to learn more about membership, upcoming events, and how you can help shape the future of support in Chicago. Let’s lead the charge!