ServiceNow World Forum Chicago 09/18/2025 is the leadership epicenter where visionaries unite to shape the future of enterprise AI. On September 18, McCormick Place Chicago transforms into the ultimate stage for innovation, transformation, and bold ideas.
Every keynote, lab, and conversation from ServiceNow World Forum one-day forum fuels progress and sparks momentum. Leaders will explore how ServiceNow AI powers smarter workflows, stronger connections, and faster results across every industry. From strategy to execution, the Forum delivers both inspiration and practical tools that participants can apply immediately.
This is not just an event—it’s a launchpad for the future of work.
Register for ServiceNow World Forum Chicago– and build your agenda:
https://www.servicenow.com/events/world-forum.html
What this event ServiceNow World Forum Chicago proudly features:
- Fortune 500 headquarters fueling global innovation and growth.
- World-class universities continually shaping fresh talent and research.
- Top tech talent driving bold ideas into real-world impact.
These strengths clearly position Chicago as the ultimate launchpad for bold AI transformation—because from global headquarters to fresh university talent to cutting-edge tech expertise, every factor aligns to accelerate innovation.
Benefits of Attending ServiceNow World Forum Chicago?
At this event, you will not only hear directly from ServiceNow leaders, pioneering customers, and global industry trailblazers, but you will also participate in dynamic demonstrations that showcase how AI delivers measurable value. Consequently, you will see firsthand how AI cuts costs, boosts loyalty, and transforms outcomes across finance, healthcare, technology, and beyond.
ServiceNow University
The future of work is shifting fast—and ServiceNow University is central power to that transformation. As AI increasingly automates routine tasks, organizations urgently require fresh skills, adaptive mindsets, and dynamic leaders. This is precisely where ServiceNow University delivers unmatched value—and creates a true competitive advantage.
Because through hands-on learning paths, industry-recognized certifications, and strategic workforce partnerships, ServiceNow University not only equips professionals to seize new opportunities but also empowers them to lead with confidence. Moreover, by transitioning seamlessly from theory to practice, it ensures learners quickly master AI workflows, automation design, and platform innovation. As a result, businesses gain leaders ready to innovate faster, teams prepared to execute smarter, and organizations positioned to stay ahead of the competition.
Career Trends
Kickstart a ServiceNow Career, this is the moment in time, career trends are accelerating faster than ever before. As enterprises rapidly embrace ServiceNow AI, entirely new roles are surging onto the scene—AI Workflow Architects, Automation Stewards, and ServiceNow AI Agents.
Furthermore, these roles go far beyond filling gaps—they actively fuel efficiency, spark creativity, and completely reshape the way work gets done. For instance, AI Workflow Architects design intelligent processes that eliminate delays and unlock enterprise agility. In addition, Automation Stewards safeguard compliance, governance, and trust, ensuring that businesses scale responsibly. Meanwhile, ServiceNow AI Agents deliver autonomous assistance that transforms customer service, accelerates employee support, and enhances real-time decision-making.
Even more importantly, this transformation does far more than streamline operations—it elevates human talent by demanding creativity, governance expertise, and design thinking. Consequently, professionals are not only forging brand-new career paths but also stepping confidently into future-ready roles where human intelligence and AI-driven power work side by side.
Ultimately, AI is not eliminating jobs—it is amplifying them, creating new opportunities, fueling innovation, and ensuring that the next generation of leaders can harness technology while driving meaningful business outcomes.
New World of Jobs Creation
Consequently, ServiceNow is not merely automating routine tasks—it is fundamentally reshaping the workforce. In fact, AI is actively creating a powerful wave of smarter, faster, and more strategic opportunities.
Because as organizations adopt AI, entirely new skill sets become essential—skills that blend human judgment with machine intelligence. Therefore, roles such as AI Workflow Architects, Automation Stewards, and ServiceNow AI Agents are emerging to fill this critical need.
Emerging AI Careers you can see in action at ServiceNow World Forum Chicago
As AI takes over repetitive tasks, new careers emerge—from AI Workflow Architects to Automation Stewards to ServiceNow AI Agents.
| Job Title | Description | ServiceNow University Course / Program | Salary Range (USD) |
|---|---|---|---|
| AI Workflow Architect | Designs and optimizes intelligent AI-powered workflows across enterprise systems. | Certified Workflow Architect (CWA) program—enhances skills of implementers, architects, and consultants. | ~$169K–$296K (median ~$232K/year for AI architect roles) Glassdoor |
| Automation Steward | Governs, audits, and ensures compliance in AI-driven automation processes. | ServiceNow University training & certification paths with focus on process governance. | ~$107K/year average for intelligent automation roles (about $52/hr) ZipRecruiter |
| ServiceNow AI Agent Builder | Develops and manages AI agents that deliver autonomous assistance across functions. | ServiceNow Basics: IT Automation & AI-Powered Workflows —covers predictive intelligence, virtual agents, and AIOps. | $62,702/year |
| ServiceNow AI Engineer | Builds core AI capabilities on the ServiceNow platform—like intelligent agents and systems. | Courses in architect journey such as Architect Excellence (ArchX), Certified Technical Architect (CTA), and Certified Master Architect (CMA). | ~$291K average for AI Engineer roles at ServiceNow (range $256K–$397K) 6Figr |
| ServiceNow AI Enablement Specialist | Implements AI tools within ServiceNow to enhance user interactions and automate workflows. | ServiceNow training and certification tracks in Virtual Agent, Agent Assist, App Engine. | ~$175K–$250K/year based on job postings. Indeed |
Additional Insight
Roles tied to AI not only command competitive salaries but also come with attractive non-monetary perks. According to recent labor market research, AI-related positions are significantly more likely to offer benefits such as remote work, parental leave, tuition assistance, and other enhancements—providing a compounded value beyond base compensation.
Step confidently into this forum to tap into the ServiceNow AI magic, accelerate meaningful change, and create measurable impact in your business. You will not only observe—you will actively engage, rapidly learn, and ultimately walk away with strategies ready for action.
Upleveling the ServiceNow Key Delivery Jobs
| Role | Experience | Avg. Salary (USD) | ServiceNow University Classes | AI Pivot Path |
|---|---|---|---|---|
| Delivery Executive | 12–18 yrs leading portfolios and client delivery | $185K–$240K | Leadership in ServiceNow Delivery, Executive Strategy Workshops | ➡️ AI Transformation Leader guiding enterprise adoption and value realization |
| Engagement Manager (Scrum/PM) | 7–12 yrs in Agile/SAFe projects | $135K–$165K | Agile & Scrum, PPM | ➡️ AI Program Leader driving cross-functional delivery |
| Solution Architect | 8–15 yrs across modules | $160K–$210K | ArchX, CTA, CMA, IntegrationHub | ➡️ AI Workflow Architect shaping intelligent processes |
| QA / Test Automation | 3–7 yrs automation/UAT | $90K–$120K | ATF, AutomatePro | ➡️ AI Test Steward validating predictive outcomes |
| Admin / Developer | 2–6 yrs admin + scripting | $85K–$125K | CSA, CAD, Flow Designer | ➡️ AI Agent Builder creating predictive workflows |
| Data Steward | 3–8 yrs governance, CMDB/SAM | $95K–$135K | CMDB, Data Foundations, DQ | ➡️ AI Data Steward ensuring quality and compliance |
| Business Analyst | 3–6 yrs requirements, UAT | $80K–$115K | BA in ServiceNow, AutoPlan | ➡️ AI Enablement Specialist translating needs into AI |
| Process Consultant | 5–10 yrs ITSM, HRSD, CSM | $110K–$145K | ITSM Pro, HRSD, Process Opt. | ➡️ AI Process Designer optimizing automation |
| UI/UX Designer | 3–8 yrs portal/workspace design | $90K–$125K | UI Builder, App Engine Studio | ➡️ AI UX Specialist designing human-AI experiences |
Highlights You Cannot Miss
🧩 Learning Labs & CreatorCon HackZone
Hands-On Value
Unlike passive conferences, this forum invites you to see, test, and build AI workflows you can deploy right away. Bring your laptop. Roll up your sleeves. Build AI agents in hands-on micro-labs designed to give you practical skills you can apply immediately.
🤝 Networking & SNUGs Social
Close the day with meaningful conversations at the ServiceNow User Group Social. With SNUGs and peer networks, the World Forum builds an ecosystem of support that continues long after the event. Share challenges. Trade solutions. Build long-term partnerships.
Why ServiceNow World Forum Chicago Matters
At its February 2018 launch, ServiceNow chose Chicago for its first U.S. tech hub outside the West Coast—citing access to top universities, deep engineering talent, and tech-forward communities. When Chicago Mayor Rahm Emanuel kicked off the ServiceNow World Forum Chicago, he emphasized that Chicago’s vibrant mix of Fortune 500 powerhouses, top-tier universities, and tech talent positions the city as a prime hub for enterprise innovation.
ServiceNow President and CEO John Donahoe, who grew up in suburban Chicago, brought a hometown connection. Even more, four of the company’s first five Chicago employees relocated from the West Coast to be closer to family, reinforcing Chicago’s magnetic pull. Chicago city’s universities specialize in computer science and technology,
Chicago quickly became a natural choice for a development hub. Starting in 2018 in a modest co-work space, the team expanded so rapidly that by August more than 60 employees moved into a thriving custom development center at 176 N. Racine Street in Fulton Market—one of Chicago’s fastest-growing tech districts, surrounded by startups, Fortune 500s, and innovation hubs.
From the start, the office was purpose designed for delivery and momentum.
- Design-Forward Space – A modern, open-concept office built to spark creativity, foster collaboration, and drive bold problem-solving.
- Talent Magnet – Close to world-class universities (UChicago, Northwestern, UIUC pipeline), creating a steady stream of tech and AI talent.
- Innovation Hub – Home to multi-disciplinary engineering teams delivering Now Platform breakthroughs in AI, automation, and workflow design.
- Community Partnerships – Actively engaged with DPI, P33, and City Scholars, powering local workforce development and AI research.
- Flexible Work Culture – Blends hybrid work options with on-site collaboration, ensuring teams can innovate effectively and attract diverse talent.
Chicago as a ServiceNow AI Hub
ServiceNow’s Chicago office has quickly transformed into a powerhouse innovation hub. has become a core innovation center—its development hub tapping into local talent, hosting multi-disciplinary teams, and fueling product engineering and AI breakthroughs. Set in one of Chicago’s fastest-growing neighborhoods—fosters creativity, collaboration, and the bold energy that drives ServiceNow forward.
University Scholars growth.
The University of Illinois City Scholars program builds a steady pipeline of student talent, while Discovery Partners Institute and P33 Chicago connect ServiceNow to civic networks and cutting-edge research. As a result, Chicago now anchors ServiceNow’s role in shaping tomorrow’s AI workforce.
The results speak for themselves. Expansion has fueled entirely new roles—AI Workflow Architects, Automation Stewards, AI Agents, and Data Stewards. Consequently, the Chicago hub has become a springboard for talent, job creation, and enterprise AI transformation—cementing the city as a national leader in the future of work.
The Chicago World Forum has amplified that momentum, bringing enterprise AI to life—creating jobs, igniting creativity, and strengthening community bonds.
📊 ServiceNow Chicago Growth, Partnerships & AI Job Creation (2018–2025)
| Year | Milestone | Key Partnerships | Job Creation & Roles |
|---|---|---|---|
| 2018 | Chicago hub launched in coworking space (~20 staff). | University of Illinois, City Scholars pilot | Founding engineers, product dev staff |
| 2019 | Office opened at 176 N. Racine; staff grew to ~80. | Local universities, early civic engagement | Developers, QA, ServiceNow admins |
| 2020 | Expanded partnerships with DPI & P33, fueling AI research. | Discovery Partners Institute (DPI), P33 Chicago | AI-focused product teams, solution architects |
| 2023 | City Scholars program surpassed 400+ interns across 60+ partners. | City Scholars expansion, 60+ partner companies | Intern pipeline → AI-ready talent pool |
| 2025 | Driving AI workflows & Now Platform innovation; recognized as AI hub. | Deep AI ecosystem: DPI, P33, local startups & universities | AI Workflow Architects, Automation Stewards, AI Agents, Data Stewards |
Call to Action
Don’t miss ServiceNow World Forum Chicago future of work comes alive. If you’re a student, a job seeker, or a seasoned leader, do not miss this year’s Forum. Start with the registration link, build your agenda, and filter sessions by industry or career track.
- Open Registration: ServiceNow World Forums, including Chicago 09/18/2025, are complimentary one-day events. Anyone interested in learning, networking, or exploring the platform can register. You don’t need to be a current ServiceNow customer or employee.
- Who Attends: The audience is diverse—CxOs, CISOs, IT executives, ServiceDesk leaders, students, job seekers, partners, and professionals looking to build skills or connect with the community.
- Value for Job Seekers & Students: Even if you’re between jobs or still studying, you can attend sessions, visit the Expo, participate in hands-on labs, and connect with employers, recruiters, and mentors. It’s a strong way to build your resume, expand your network, and explore careers in ServiceNow.
Tip: When registering, you can list “Student,” “Independent,” or “Job Seeker” under company/role. Organizers welcome participants from all stages of their career journey.
Other ServiceNow World Forum Chicago Resources
- Cybersecurity Jobs 7X Growth-Opportunity
- Digital Center of Excellence
- Discovery Partners Institute (DPI) and P33 Launch TechReady Illinois in response to COVID-19 – CCC
- DPI hosts City Scholars this spring | Discovery Partners Institute
- Hot Careers in Service
- HR Service Delivery: What You Should Know for Today’s Workplace
- Jobs n Career Success Network | Groups | LinkedIn
- Kickstart a ServiceNow Career
- Put AI to work for your career
- ServiceNow Free Developer Personal Instances (DPI)
- ServiceNow HR Service Delivery
