ServiceNow Knowledge 2025, taking place May 6–8 at the Venetian Resort and Wynn Las Vegas, is positioned to be a landmark event in the evolution of enterprise IT. Drawing over 20,000 professionals from around the world, the conference boldly moves beyond AI hype—focusing instead on tangible, real-world deployments, platform extensibility, and collaborative innovation.

May 7, 2025

ServiceNow Knowledge 2025 is without question, the most anticipated enterprise IT event of the year. Set for May 6–8, 2025, at The Venetian Resort and Wynn in Las Vegas, this global gathering draws over 20,000 professionals eager to explore what’s next in digital transformation.

The Knowledge Expo features over 150 solution and industry demos, including:

The AI Agents Hub
Live showcases from AstraZeneca, Stellantis, and others
Workflow accelerators, security innovations, and ESG compliance tools
Partner booths from Thirdera, Cognizant, AutomatePro, NewRocket, and more

🔑 Key Themes at ServiceNow Knowledge 2025

As the enterprise landscape races toward AI-first operations, Knowledge 2025 sets the stage for what’s next. With over 20,000 attendees expected, this year’s conference is more than just a showcase—it’s a momentum shift. Here’s what you won’t want to miss:

🔍 Introducing ServiceNow AI Control Tower

Visibility. Governance. Confidence at Scale.

First and foremost, AI is the essential engine powering digital transformation across every industry. As a result, organizations are moving faster than ever to embed automation into core workflows.

At the same time, this rapid acceleration introduces new challenges—from managing AI performance to ensuring ethical use and regulatory compliance.

Therefore, control, transparency, and trust are mission-critical business imperatives.

Orchestrate, Monitor, and Govern Enterprise AI at Scale

AI Control Tower – ServiceNow was purpose-built to unify AI oversight—at a time when innovation must move fast, yet remain secure and accountable.

Consequently, it provides a single command center to enforce governance, ensure compliance, and deliver trust at enterprise scale.

In turn, organizations can automate faster, operate smarter, and scale with confidence—all while maintaining transparency, control, and alignment with business goals– all from a single intelligent dashboard.

Core AI Control Features

As organizations scale AI across the enterprise, it becomes increasingly vital to ensure transparency, integrity, and alignment.

Therefore, ServiceNow AI Control Tower delivers key capabilities that strengthen trust, streamline oversight, and accelerate adoption:

To begin with, transparent dashboards offer real-time insights into AI health, drift detection, and performance diagnostics
At the same time, proactive guardrails are built in to detect bias and mitigate operational risks before they escalate
In addition, seamless policy automation guarantees consistent enforcement across workflows and use cases
Ultimately, full alignment with enterprise goals, ethical frameworks, and compliance requirements ensures responsible, scalable AI use

📊 Real-Time, Data-Driven Workflows

In parallel, intelligent workflows powered by RaptorDB take center stage.
By enabling ultra-fast, zero-copy data access, RaptorDB fuels real-time decisions, predictive analytics, and unified visibility across your digital ecosystem.

ServiceNow University:

A new, free learning experience platform designed to empower individuals to build skills for an AI-driven world. It offers on-demand courses, hands-on assessments, and AI-powered personalized learning paths.
Aims to reach 3 million learners by the end of 2027, supporting ServiceNow’s RiseUp initiative to help underrepresented communities in tech.

Insightful Keynotes That Set the Pace

Knowledge 2025 brings together visionaries, technologists, and cultural icons to explore AI’s current and future impact:

Bill McDermott, ServiceNow Chairman and CEO: Practical strategies for putting AI to work
Amit Zavery, ServiceNow CPO & COO: Real-world AI use cases shaping digital transformation
Jensen Huang, NVIDIA CEO: The powerful ServiceNow + NVIDIA partnership for enterprise AI
Allyson Felix & Diana Taurasi: Resilience and innovation in both sports and business
Conan O’Brien & Jessica Williams: “Knowledge Unscripted” – a humorous take on the future of work

AutomatePro: Accelerating ServiceNow Testing, Delivery, Automated Documentation

Don’t Miss: AutomatePro + Barclays Live at Knowledge 2025

On May 7, experience one of the most talked-about sessions of the event: a co-presentation with Barclays, showcasing their “one-click” ServiceNow test execution and automated documentation solution—powered by AutomatePro.

In this session, you’ll see how complex processes are reduced to seconds, knowledge articles are auto-generated, and release cycles become dramatically more efficient.

🧠 AutomatePro AI-Driven Capabilities

Each tool is purpose-built to eliminate bottlenecks, reduce risk, and supercharge productivity:

AutoTest – Instantly generates AI-powered test cases with no coding required
AutoPlan – Seamlessly converts requirements into structured, testable Knowledge Articles
AutoDev – Accelerates delivery while reducing deployment errors and rework

Measurable AutomatePro AI, Test, and Automated Documentation Business Impact

Consequently, enterprises using AutomatePro report dramatic results:

🔁 99% reduction in regression testing effort
⚡ 2x faster time-to-value
💰 47x ROI across deployments

🌍 AutomatePro is power and pace

Ultimately, AutomatePro isn’t just enhancing DevOps—it’s transforming it with AI at the core.

By uniting AI, no-code automation, and deep ServiceNow integration, AutomatePro enables faster testing, smarter deployments, and instant documentation.

As demonstrated by Barclays, one-click test execution and AI-driven documentation now streamline compliance, accelerate time-to-market, and raise enterprise delivery standards across the board.

RaptorDB + Workflow Data Fabric: The Future of Data

Why Modern Businesses Demands RaptorDB and Data Fabric

In today’s high-velocity digital economy, speed, trust, and real-time decisions aren’t optional—they’re survival essentials.

That’s precisely where RaptorDB comes in. As a high-performance HTAP engine, it combines lightning-fast analytics with transactional power—without the drag of data replication.

Therefore, it’s not just a performance boost—it’s the backbone of intelligent, responsive operations.

⚡ Real-Time Results That Matter

The impact is immediate and measurable:

📊 27x faster report generation means insights in seconds, not hours
🔁 3x higher transactional throughput supports real-time operations
🚀 53% improvement in processing speeds unlocks productivity at scale

Thus, business leaders no longer wait for data—they act on it instantly.

🔗 Even Greater Value with Workflow Data Fabric

Moreover, when RaptorDB is paired with ServiceNow’s Workflow Data Fabric, the result is transformative. Together, they:

✅ Deliver governed, real-time data across applications—securely and reliably
✅ Eliminate data silos, aligning every team around a shared, current truth
✅ Fuel autonomous AI agents with actionable, trustworthy insights

🧠 Why You Can’t Wait for Raptor

Simply put, without RaptorDB + Workflow Data Fabric, businesses risk falling behind.

Because while others struggle with fragmented systems, delayed reports, and disconnected insights—you could be powering seamless operations, predictive intelligence, and faster outcomes across the board.

In the end, this isn’t just a future-forward investment—it’s a competitive necessity.

Knowledge Expo: Discover What’s Possible

From breakthrough innovations to real-world success stories, the Knowledge Expo brings together partners, products, and possibilities—all in one dynamic space.

As a result, you’ll explore cutting-edge demos, connect with experts, and experience how AI, automation, and innovation converge to solve the challenges of today—and unlock the opportunities of tomorrow.

Every Minute Matters: How AstraZeneca Accelerates Impact with AI

Today’s healthcare demands are fast and every second counts—especially when delivering life-saving treatments. AstraZeneca, with over 20 critical medicines in global circulation, understands that accelerating time-to-impact isn’t optional—it’s essential.

Therefore, by harnessing the power of the ServiceNow AI Platform, AstraZeneca has redefined operational speed. What once took 30 minutes now happens in seconds—freeing teams to focus on patients, not processes.

As a result, innovation moves faster, outcomes improve sooner, and patients benefit everywhere.

Because patients around the world are counting on faster access to life-saving treatments, operational efficiency isn’t just a goal—it’s a mission-critical imperative.

That’s precisely why AstraZeneca turned to the ServiceNow AI Platform. As a result, requests that once took 20–30 minutes are now fulfilled in seconds—freeing up valuable time, eliminating bottlenecks, and enabling teams to focus on what matters most: patient outcomes.

Moreover, this transformation is not limited to IT—it reaches across every corner of the business, amplifying human potential through intelligent automation.

ServiceNow Knowledge 2025: Networking Redefined

Where Meaningful Connections Drive the Future of Work

At Knowledge 2025, networking goes beyond business cards—it becomes a catalyst for innovation, inclusion, and long-term collaboration.

Because when people with shared purpose connect, extraordinary things happen. Below are some of the most impactful networking experiences designed to elevate every voice and role.

🌅 Women’s Leadership Breakfast

Start with purpose. Stay to build power.

Begin your day among trailblazers, changemakers, and allies in an energizing session that celebrates the advancement of women in tech and leadership.

Highlight: Facilitated discussions, peer mentoring, and executive insights spark conversations that extend beyond the event.
Transition to More: This breakfast kicks off continued connection through the Executive Women’s Network, which provides year-round support, collaboration, and visibility for women driving innovation in ServiceNow and beyond.

🌟 Executive Women’s Networking: What’s Next Starts Here

This was without a doubt my favorite session at Summit 2024 in Chicago, it will be even more amazing at Knowledge! The Women in Tech Breakfast and DEI-focused panels were more than inspiring—they were a launchpad for lasting change.

Since then, I’ve been energized by the momentum and conversations sparked at that event. That’s why, I want to hear your thoughts after attending the WIT Breakfast again at Knowledge 2025. We are planning a new series of showcase events celebrating women in tech and leadership. Send Dawn Simmons (Khan) your recommendations for the standout WIT leaders you meet during Knowledge. Together, let’s elevate their stories, amplify their impact, and build stronger pathways for the next generation of women driving innovation. Because when we continue the conversation, we keep the movement alive.

🎖️ Veterans in Tech Meetup

Because shared service builds a lasting foundation for success.

Join veterans and reservists from across industries to reflect, connect, and explore how leadership, mission-focus, and grit translate into tech innovation. Joseph Laudon has done so much to elevate US Veterans Career Pathing at ServiceNow and this year there is a Veterans at Knowledge event carahevents.carahsoft.com/Event/Details/600293-VETSNOW

Highlight: Hear real stories of transition and impact, while forging bonds that elevate community and careers.
As a result, you’ll leave with not just contacts—but a mission-driven support network.

MVP Meetups at the Expo Pavilion
Industry-specific receptions for Finance, Healthcare, Retail, and Public Sector

🏅 ServiceNow MVPs: Recognizing Global Excellence

The ServiceNow MVP program celebrates 93 individuals for their exceptional contributions in 2024. These leaders provide mentorship, author solutions, host community events, and contribute valuable feedback to product teams. Here are some of the MVPs, I will be doing a focus feature later.

We hope to include some of these Best Practice Expert MVPs in sessions at HDI. One of my favorite MVPs is Chicago’s favorite MVP, Cory CJ Wesley Love this interview by Glidefast‘s celebrity interview with Kali Alexander from K23 on CJ and The Duke really need more recognition!! With 90 MVPs doing cool stuff, this will have to be a series.

Name & LinkedIn	Notable Contributions	Blogs / Media / Shows
Abhishek Pandey	2x ServiceNow MVP \| ServiceNow Rising Star\| Reinventing	Now Catalyst – YouTube
Alka Chaudhary	ServiceNow MVP 🏆 2025 \| ServiceNow Rising Star🌟2024 \| Service Delivery Manager @ITnow Inc	CSDMhub – ServiceNow Store
Carleen Carter	Multi-year MVP, passionate about UI Builder and community engagement.	SmartCarleen Blog
Cory CJ Wesley	4x MVP, co-host of “CJ & The Duke” podcast on ServiceNow innovations.	CJ & The Duke Podcast
Harsh Vardhan	10+ years in ServiceNow, strong community presence.	About Harsh Vardhan – ServiceNow Community
John Zhang	AWS automation expert, 3x MVP.	USDM Life Sciences
Kalisha Moore	Leads learning initiatives, fosters community growth.	AdvanceNow with SNPDG
Kristen Dettman	2025 MVP, 2024 Rising Star, focused on automation.	The Now Divas – YouTube
Sanjiv Meher	Implements solutions across diverse industries.	About SanjivMeher – ServiceNow Community

🗓️ MVPs will be speaking, mentoring, and featured in sessions like “The Sit-Down with MVPs” and “MVP AMA: Ask Us Anything” throughout the event.

🧩 UX Innovation: Designing Human-Centered Intelligence

💡 UI/UX: Sessions Knowledge 2025

“Designing for Intelligence: UX for Agentic AI”
“Experience Matters: Portal vs. Workspace—Why Not Both?”
“Visualizing Governance: Turning Data Quality Into Confidence”
CreatorCon’s UX Design Lab: Build, test, and refine user-centric applications on the spot

This year, ServiceNow is doubling down on design—because as AI advances, intuitive user experiences become mission-critical. As a result, sessions led by Thirdera-Cognizant’s, Breanne Creelman is co-presenting:

• Designing User Experiences Powered by Workflow Data Fabric – with Amy Lokey and Martin Palacios
• Power Move: Con Edison Transforms the IT-to-IT Experience – with Mo Masud
• The Secrets to a Great User Experience – at the User Experience Studio on the Expo floor
• Bringing Real-Time Visibility to Factory Ops with Grupo Bimbo – with Dana Contreras

In the end, as AI and Data Fabric evolve, UX becomes the difference between adoption and friction—and design leaders like Breanne are showing us how it’s done.

🔑 Key Themes at ServiceNow Knowledge 2025

🔍 Introducing ServiceNow AI Control Tower

Visibility. Governance. Confidence at Scale.

Orchestrate, Monitor, and Govern Enterprise AI at Scale