Support Ticket Handling Process refers to a consistent standard for Key Steps in the IT Support and Ticket Handling Process to deliver quality Customer Experience.

Benefits of Central Service Desk :

More service focused  with improved ticket creation, handling, response and escalation.

The service desk is consistent and available 24×7 single point of contact for service incident management, service, production or application related interruption, service requests, or even for some categories of request for change.

Central point of communication to customers and coordination for several enterprise incidents, IT Service Groups and Processes, Application Support, Hardware, Data Center, Phones, Security Operations, Human Resources, and Facilities can use a central Service Desk, Service Portal, and consistent ticket handling process

https://youtu.be/8AMKQZkkA_Y

Best Practices for Ticket Handling :

• IT Service Management Forum (itSMF) on LinkedIn | Facebook
• Topic Networks
  • Problem Management Community of Interest
• Local Chapter Highlights:
  • CA
    • Los Angeles itSMF on LinkedIn
    • San Diego on LinkedIn
    • SF Bay Area on LinkedIn | Facebook |
  • MN on LinkedIn
  • OH Valley on LinkedIn
  • TX
    • Austin on LinkedIn
    • Houston on LinkedIn
  • Canada- National on LinkedIn
    • Montreal on LinkedIn
• ThinkHDI on LinkedIn | Facebook |
  • Local Chapter Highlights:
    • AZ HDI on LinkedIn
    • CA
      • OC HDI on LinkedIn
      • Los Angeles HDI on Facebook
      • San Diego HDI on LinkedIn
      • San Francisco HDI Featured in HDI Connect Spotlight
      • San Francisco Bay Area HDI on LinkedIn | Facebook
    • CO
      • Denver Metro Rocky Mountain Chapter on LinkedIn
    • IL
      • Chicagoland HDI on LinkedIn
    • MN HDI on LinkedIn
    • OH HDI on LinkedIn
      • North Coast Ohio HDI Featured in HDI Connect Spotlight
    • TX
      • DFW on LinkedIn
      • Houston HDI on Facebook

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