ServiceDesk, Application and IT Support Ticket Handling
Support Ticket Handling Process refers to a consistent standard for Key Steps in the IT Support and Ticket Handling Process to deliver quality Customer Experience.
Benefits of Central Service Desk :
More service focused with improved ticket creation, handling, response and escalation.
The service desk is consistent and available 24×7 single point of contact for service incident management, service, production or application related interruption, service requests, or even for some categories of request for change.
Central point of communication to customers and coordination for several enterprise incidents, IT Service Groups and Processes, Application Support, Hardware, Data Center, Phones, Security Operations, Human Resources, and Facilities can use a central Service Desk, Service Portal, and consistent ticket handling process
Best Practices for Ticket Handling :
- IT Service Management Forum (itSMF) on LinkedIn | Facebook
- Topic Networks
- Local Chapter Highlights:
- ThinkHDI on LinkedIn | Facebook |
- Local Chapter Highlights:
- AZ HDI on LinkedIn
- CA
- OC HDI on LinkedIn
- Los Angeles HDI on Facebook
- San Diego HDI on LinkedIn
- San Francisco HDI Featured in HDI Connect Spotlight
- San Francisco Bay Area HDI on LinkedIn | Facebook
- CO
- Denver Metro Rocky Mountain Chapter on LinkedIn
- IL
- Chicagoland HDI on LinkedIn
- MN HDI on LinkedIn
- OH HDI on LinkedIn
- TX
- Local Chapter Highlights:
Association of Artificial Intelligence (AI) and Robotic Process Automation (RPA) |Cyber Fraud Prevention | Education & Study Abroad | Employment Taskforce | Executive Womens Network |itSMFSFBay | Jobs N Careers – {FB | LI } | NIST | Project Management Institute | Recruiting Network | SANS |
Dawn C Simmons LinkedIn | Facebook | Twitter |Pinterest- IT and SecOps