Who Am I?

Dawn C Simmons has over 20 years of IT Business Management and IT Service Management Process Experience for Global Fortune 500 companies.

At Sun Microsystems she was IT Business Manager the Global Program Management Office with operations in California, Colorado, Netherlands, and Singapore overseeing Strategic Business, Technical and Service Improvement Solutions.

20+ years of customer experience, implementation, product life cycle from concept to delivery.   Project and Program delivery that touches Performance Improvement, Tools Enhancement, Business Process Optimization in Executive Operations, IT Service Management, Security Operations and Recruiting Process.

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250 Project Completed
8 Year of Experience
2 Award Win

What I Do?

ITIL Benefits, Control Infrastructure Services, Improve Decision Making, Organizational Change, Improved Service and implementation ability, Increased Customer Satisfication with Improved Cx, Dawn C Simmons, Service Delivery Improvement, OCM, Process, Technology,itsmf, HDI, IT Service Management, ITIL, ServiceNow, Change Management, linkedin.com/dawnckhan, Business Process Improvement, ITSM, COVID, Process Improvement for ITSM

ITIL4 Projects and Program Management

Five ITIL Benefits ITIL stands for  Information Technology Infrastructure Library.    ITIL…

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MOBILE APPLICATION

If you’re developing free or premium themes for others to use, integrating…

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WEB DESIGN

Web design encompasses many different skills and disciplines in the production and…

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ITSM Program and Project Management

Axelos defines IT service management (ITSM) as a concept that enables an…

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DawnCSimmons Insider Scoop

All Post

Tokyo Olympics 2020, My Butterfly Moment

https://www.youtube.com/watch?v=zXoW2iHfVYA Olympics Page | International Olympic Committee | Olympic Channel News | Six athletes are representing the country of Bangladesh…


How COVID Ravages The Heart

Many are reporting fatigues ,myocardial damage, arrhythmias, coagulation blood abnormalities, vertigo, cardo fitness, headaches, most are likely to relate to…


ServiceNow Rome and Upgrade Best Practices – Fast without Furious

Automation is not so difficult to do, and the time spent organizing manual test steps into automated tests improves upgrade…


ServiceNow Managed Ideation drives Innovation

Encourage ideas that reduces gaps in functionality to improve functionality, capabilities and productivity The Idea Portal itself centralizes these great…


Several Use Cases: Anaplan Centers of Excellence

https://www.youtube.com/watch?v=IIyrjEpYKf0&t=6s A Center of Excellence creates the foundation needed for successful utilization to enable and recognize true Connected Planning.  Forrester conducted a Total Economic…


Cost and Value Detractors in Customization of your ServiceNow investment

ServiceNow upgrades its platform with the latest features, functionality, process improvements, every 6 months. Companies that are using standard ServiceNow…


Get in Touch

Reach Dawn




    3120 Jerrold Zanzi Lane, Tracy, CA 94577 USA

    [email protected]

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