Who Am I?

Dawn C Simmons has over 20 years of IT Business Management and IT Service Management Process Experience for Global Fortune 500 companies.

At Sun Microsystems she was IT Business Manager the Global Program Management Office with operations in California, Colorado, Netherlands, and Singapore overseeing Strategic Business, Technical and Service Improvement Solutions.

20+ years of customer experience, implementation, product life cycle from concept to delivery.   Project and Program delivery that touches Performance Improvement, Tools Enhancement, Business Process Optimization in Executive Operations, IT Service Management, Security Operations and Recruiting Process.

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270 Projects Completed
15 Years Process Improvement Experience
5 Award Wins
9 Years of ServiceNow Platform Experience
20 Years of ITSM Expert Experience

What I Do?

Call Center

Uber’s Call Center Security Social Engineering Massive System Breach

https://www.youtube.com/watch?v=tcUZF9prBto Enterprise level Businesses lose approximately $75B annually due to poor customer…

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ITIL4 Projects and Program Management

Five ITIL Benefits ITIL stands for  Information Technology Infrastructure Library.    ITIL…

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MOBILE APPLICATION

If you’re developing free or premium themes for others to use, integrating…

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WEB DESIGN

Web design encompasses many different skills and disciplines in the production and…

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ITSM Program and Project Management

Axelos defines IT service management (ITSM) as a concept that enables an…

My Clients

DawnCSimmons Insider Scoop

All Post

Uber’s Call Center Security Social Engineering Massive System Breach

https://www.youtube.com/watch?v=tcUZF9prBto Enterprise level Businesses lose approximately $75B annually due to poor customer services. Social Engineering that compromises sensitive corporate information…


Artificial Intelligence: What to KNOW about improving AI Search Assist

REAL PROBLEMS OF ITSM BUSINESS TODAY: Enterprise Service Management needs power tool functionality and the Best Service Portal, User Experience…


When AI results are not DIY: Formula to Create Data Driven (AI+KCS)* EX=Digital ROI Results

With budget challenges post COVID, many companies are looking at alternatives to create a better Employee Experience with compelling AI…


Life Sciences: FDA 21 CFR Part 11 Compliance

In the Healthcare and Life Sciences, Pharmaceutical and Medical Device products and services directly impact consumer health and safety and…


Empty Nester Creates Meaningful Mother’s Day

http://linkedin.com/groups/158310 Mother's Day has been challenging and a bit emotional the past few years. I became an Empty Nester single…


Constructive Feedback from Destructive Work Environment

Challenging work environments offers insight, growth opportunity, and values-based decision making. Reflection on our professional development as a journey that…


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