Who Am I?

Dawn C Simmons has over 20 years of IT Business Management and IT Service Management Process Experience for Global Fortune 500 companies.

At Sun Microsystems she was IT Business Manager the Global Program Management Office with operations in California, Colorado, Netherlands, and Singapore overseeing Strategic Business, Technical and Service Improvement Solutions.

20+ years of customer experience, implementation, product life cycle from concept to delivery.   Project and Program delivery that touches Performance Improvement, Tools Enhancement, Business Process Optimization in Executive Operations, IT Service Management, Security Operations and Recruiting Process.

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270 Projects Completed
15 Years Process Improvement Experience
5 Award Wins
9 Years of ServiceNow Platform Experience
20 Years of ITSM Expert Experience

What I Do?

ITIL Benefits, Control Infrastructure Services, Improve Decision Making, Organizational Change, Improved Service and implementation ability, Increased Customer Satisfication with Improved Cx, Dawn C Simmons, Service Delivery Improvement, OCM, Process, Technology,itsmf, HDI, IT Service Management, ITIL, ServiceNow, Change Management, linkedin.com/dawnckhan, Business Process Improvement, ITSM, COVID, Process Improvement for ITSM

ITIL4 Projects and Program Management

Five ITIL Benefits ITIL stands for  Information Technology Infrastructure Library.    ITIL…

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MOBILE APPLICATION

If you’re developing free or premium themes for others to use, integrating…

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WEB DESIGN

Web design encompasses many different skills and disciplines in the production and…

Dawn C Simmons, Service Delivery Improvement, OCM, Process, Technology,itsmf, HDI, IT Service Management, ITIL, ServiceNow, Change Management, linkedin.com/dawnckhan, Business Process Improvement, ITSM, COVID, Process Improvement for ITSM

ITSM Program and Project Management

Axelos defines IT service management (ITSM) as a concept that enables an…

My Clients

DawnCSimmons Insider Scoop

All Post

Empty Nester Creates Meaningful Mother’s Day

http://linkedin.com/groups/158310 Mother's Day has been challenging and a bit emotional the past few years. I became an Empty Nester single…


Constructive Feedback from Destructive Work Environment

Challenging work environments offers insight, growth opportunity, and values-based decision making. Reflection on our professional development as a journey that…


Noir and Grit: This is The Batman

https://www.youtube.com/watch?v=0zKrCVMCCFo 2022: The Batman is the darkest of batman's, following a mix of noir and grit, perhaps a reflection of…


Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist

https://www.youtube.com/watch?v=GwWVu3EgD_k IT Service Management CIO Review did an excellent profile of what makes Jeffrey Nicoll such a treasured leader, helping…


Microsoft Teams Tripping Transcription Tenancy.

https://www.youtube.com/watch?v=kD50wjtz18w Here are some important How-To's for Managing the Transcription Options for Teams: Best Microsoft Teams features in 2022How do…


March of International Women and Creating Ideas that bring Hope, Opportunity and Transformation

WHY CELEBRATE INTERNATIONAL WOMEN LEADERS? Microsoft Insider News did a nice article on the Most Powerful Woman from every State…


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