ServiceNow Workflow Data Platform is bringing needed innovation for demands to innovate faster, reduce risk, and respond in real time. However, many are still stuck using tools designed for another era—where decisions were delayed, data was siloed, and compliance was reactive.

That’s exactly why the ServiceNow solutions of RaptorDB delivers by seamlessly combining real-business leaders face increasing pressure to innovate faster, reduce risk, and respond in real time. Yet, despite these urgent demands, many teams still rely on outdated tools built for a slower, siloed era—where decisions were delayed, data was fragmented, and compliance was always reactive.

That’s exactly why the ServiceNow Workflow Data Platform is so important. By tightly integrating real-time data flow, AI-powered intelligence, and embedded governance, it fundamentally reshapes how people work, make decisions, and deliver results—from day one.

According to IDC, global data volumes will surpass 180 zettabytes by 2025. Therefore, the question isn’t if your business must adapt—it’s how quickly you can evolve to stay competitive.

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SaaS dated logic results in Lagging Data & Missed Opportunities

Let’s be clear: legacy SaaS platforms were never built for the demands of GenAI. While they served their purpose in the past, they now struggle to support the speed, scale, and intelligence required in today’s AI-driven world.

GenAI doesn’t just analyze historical data—it generates decisions, content, and actions in real time. Therefore, it demands platforms that are always connected, context-aware, and capable of responding instantly. However, traditional SaaS platforms fall short in several critical ways.

Instead of enabling innovation, they force teams to work around delays, duplicate data across systems, and rely on outdated batch processes. As a result, organizations can’t act fast enough, trust their data fully, or scale intelligence where it matters most.

That’s why businesses now need more than cloud software. They need a real-time, AI-native platform—like the ServiceNow Workflow Data Platform powered by RaptorDB—to fully unlock the value of GenAI.

What Traditional Platforms Can’t Deliver—AI Control Tower & RaptorDB Enables

Although SaaS platforms brought early digital transformation, they were never built to handle today’s real-time, GenAI-powered business environment. As demands increase for instant decisions, cross-functional collaboration, and built-in governance, these legacy systems continue to fall behind.

Consider the following everyday frustrations—and what’s really causing them:

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Why RaptorDB Outperforms Traditional SaaS — From Day One

👩‍💼 Use Case	❌ What SaaS Can’t Do	✅ What RaptorDB Solves
HR Teams Wait on Batch Reports	Processes onboarding data in delayed batches, often overnight—slowing provisioning and benefits activation.	Instantly updates data as decisions are made—enabling HR, IT, and facilities to act immediately.
Finance Teams Rely on Outdated Data	Forces analysts to export stale data into spreadsheets—wasting time and increasing errors.	Streams real-time, trusted data through HTAP—eliminating manual exports and ensuring immediate insights.
Support Agents Juggle Disconnected Systems	Splits customer data across systems—forcing agents to switch screens and slowing resolution.	Connects all customer data in place—giving agents a unified view to resolve issues faster.
Compliance Teams React Too Late	Applies governance after workflows finish—making it too late to prevent violations.	Enforces compliance in real time—embedding policy checks directly into every workflow.

ions catch risks before they escalate and generate audit-ready logs instantly—not retroactively.

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⏩ How ServiceNow Workflow Data Platform improves the SaaS legacy

While traditional SaaS keeps you reacting, RaptorDB in the ServiceNow Workflow Data Platform keeps you moving forward. By replacing lagging reports with real-time visibility, disjointed tools with unified experiences, and reactive controls with built-in governance, it empowers teams to act faster, reduce risk, and innovate continuously.s outcomes suffer. However, the ServiceNow Workflow Data Platform changes that—eliminating bottlenecks, automating action, and governing every step by design.

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✅ See the Difference Business Use Cases in Action

How the ServiceNow Workflow Data Platform Redefines Work—Use Case by Use Case

The ServiceNow Workflow Data Platform delivers measurable impact by transforming how teams operate. With every process designed for real-time action, cross-functional alignment, and built-in governance, the platform replaces outdated workflows with intelligent, automated execution. The results speak for themselves:

Use Case	Before (Traditional SaaS)	After with ServiceNow Workflow Data Platform	Result
Supply Chain Resilience	Managers depended on delayed reports and reacted too slowly to disruptions.	Teams receive real-time alerts immediately; AI reroutes orders on the fly; workflows enforce sourcing compliance.	Fulfillment accelerates; delays fall by 25%+
HR Onboarding at Scale	HR emailed IT, tracked tasks manually, and waited days for provisioning.	Automated workflows activate as soon as offers are accepted; AI assigns tasks; managers track status live.	Onboarding accelerates by 40%; productivity improves
Customer Service Boost	Agents jumped between disconnected tools, losing time and missing context.	Unified data fabric surfaces answers instantly; AI suggests next-best actions; dashboards enable live coaching.	First-call resolution improves by 35%
Proactive Compliance	Teams reacted to risks late and scrambled to assemble audit evidence.	Policies apply in real time; alerts flag noncompliance immediately; audit logs generate automatically.	Audit prep time drops by 70%; risk exposure declines

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🌐 Innovation That Delivers Tangible Change

How the ServiceNow Workflow Data Platform Makes It All Possible

This platform works differently because it was built for today’s real-time, AI-driven world. Rather than bolting on features, it embeds intelligence, governance, and performance at the core—so every action moves faster, connects better, and delivers more value.

Feature	What It Does	How It Changes the Work (Compared to Traditional SaaS)
HTAP (Hybrid Processing)	Lets teams run transactions and reports at the same time on the same data.	Users no longer wait overnight for batch reports—they act immediately on live, accurate information.
AI-First Workflows	Uses AI to automate decisions as part of everyday processes.	Teams stop guessing or relying on email approvals—AI suggests and routes work instantly, following rules.
Real-Time Data Fabric	Workflow Data Fabric connects data across systems without copying it.	Users don’t jump between tools—everyone sees the same up-to-date info, wherever they work.
Zero-Copy Integration	Gives access to existing data without needing ETL or syncing.	IT teams no longer move data back and forth—processes run faster and are easier to manage.
Governed by Default	Enforces compliance and policy automatically at every step.	Compliance doesn’t wait for audits—rules are built in, so work stays secure and audit-ready by design.

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🎯 Start with Impact, Then Scale

Why the ServiceNow Workflow Data Platform Delivers ROI from Day One

You don’t need a full AI strategy to get started. In fact, the best approach is often the simplest:

• Begin with one process—automate approvals, onboarding, or ticket routing.
• Measure early wins—track time saved, errors reduced, and outcomes improved.
• Expand from there—confident in a scalable, governed foundation.

So whether you’re aiming for real-time visibility, faster workflows, or stronger compliance, the ServiceNow Workflow Data Platform gets you there—faster, smarter, and with measurable return.

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Other ServiceNow Workflow Data Platform

• Forrester: The Next Generation of Information Fabric | InformationWeek
• HTAP Engine Transaction Processing Technology
• ServiceNow Workflow Data Fabric Demo
• ServiceNow Workflow Data Fabric: Explained in 60 Seconds
• ServiceNow reimagines platform for agentic AI | CIO
• Thirdera Is First to Bring Workflow Data Fabric to Market
• Why Data Has Never Mattered More For ServiceNow’s AI Strategy
• Workflow Data Fabric
• Workflow Data Fabric for the AI era – ServiceNow Press​