RaptorDB for Data Owners
RaptorDB for Data Owners is a game-changer. More than 70% of enterprises struggle to unify workflow data, and 60% cite slow insights as a barrier to decision-making. Therefore, ServiceNow’s shift to RaptorDB and Workflow Data Fabric represents a decisive leap forward. This transition transforms how data is managed, analyzed, and applied—driving sharper business outcomes.
If your organization relies on Performance Analytics, Workspaces, or Dashboards, mastering this evolution is essential.
From Lagging Reports to Live Intelligence
RaptorDB Case Management isn’t just faster—it redefines interaction with data. By powering dynamic case tracking, massive-scale processing, and real-time analytics, it ensures teams act instantly—inside the workflow where decisions occur.
From Dashboards to Decision Engines
With ServiceNow’s transition to RaptorDB and Workflow Data Fabric, the game shifts. Traditional, batch-based analytics become obsolete. In their place: real-time insights, federated access, and AI that does more than observe—it predicts, optimizes, and automates.
RaptorDB vs. Legacy Performance Analytics
| Feature | Performance Analytics | RaptorDB & Workflow Data Fabric |
|---|---|---|
| Data Processing | Batch-based, scheduled reporting | Real-time, event-driven insights |
| AI Capabilities | Predictive analytics, anomaly alerts | AI-optimized queries, intelligent orchestration |
| Data Federation | Limited to ServiceNow sources | Unified data layer across platforms |
| Security & Governance | ServiceNow platform security | Embedded governance across federated systems |
| Decision Support | Static KPI dashboards | AI-driven recommendations and automation |
Why This Matters
- Real-Time Insights – Eliminate delays; act the moment events occur.
- AI-Augmented Queries – Cut response times with intelligent indexing.
- Federated Access – Pull live insights from multiple platforms instantly.
- Automated Governance – Build compliance and oversight into workflows.
When to Use RaptorDB vs. Performance Analytics
| Use Case | Best for Performance Analytics | Best for RaptorDB & Workflow Data Fabric |
|---|---|---|
| Historical Trend Analysis | Pre-built KPI dashboards, scheduled reports | AI-powered forecasting, anomaly detection |
| Real-Time Decision-Making | Limited near real-time capabilities | Federated queries with live updates |
| Data Quality & Governance | Manual correction, predefined rules | AI-assisted validation, automated enforcement |
| Cross-Platform Reporting | ServiceNow-native only | Unified insights across platforms |
| AI-Powered Optimization | Basic anomaly detection | AI-driven recommendations and workflow automation |
Key Takeaway: Use Performance Analytics for static reporting and historical analysis. Choose RaptorDB for real-time insights, federated access, and AI-driven workflows.
Key takeaway:
- If you need static reporting and historical analysis, Performance Analytics is sufficient.
- If you require real-time insights, federated data, and AI-driven workflows, RaptorDB & Workflow Data Fabric are the future.
Case Management Across ITSM, HRSD, and GRC
For IT incidents, HR requests, or compliance investigations, RaptorDB Case Management processes and analyzes cases in real time—without slowing operations.
How the Dashboard Works
- Live Case Monitoring – Track updates instantly.
- Instant Analytics – Spot bottlenecks and workload distribution immediately.
- Faster Decision-Making – Act on urgent issues without waiting for reports.
Example: A compliance team sees a surge in vendor security issues as cases flow in. Instead of waiting for a report, managers respond immediately.
RaptorDB and Complex Data Views Like CMDB
Managing millions of assets, dependencies, and relationships in a CMDB often overwhelms traditional databases. RaptorDB changes the game with integrated column-store indexing for compressed, high-speed queries.
Key Benefits
- Faster Reporting – Instantly retrieve insights from massive datasets.
- Quicker Ad-Hoc Queries – Complex questions return answers in seconds.
- Better Performance – Optimized indexing reduces system strain.
Example: Querying all out-of-support servers takes hours in a traditional setup. With RaptorDB, results arrive in seconds, enabling immediate decisions.
A dashboard in Raptor DB Case Management provides real-time visibility into cases, trends, and key performance indicators (KPIs) without needing separate reporting tools. Since Raptor DB uses HTAP (Hybrid Transactional/Analytical Processing), it can process cases and analyze data simultaneously—eliminating delays caused by traditional ETL processes.
How Does the Dashboard Work with Raptor DB?
- Live Case Monitoring – See the status of cases as they update in real-time.
- Instant Analytics – View trends, bottlenecks, and workload distribution without separate data extraction.
- Faster Decision-Making – Identify urgent issues and make adjustments on the fly.
Example Use Case
Imagine a compliance team managing investigations. As cases come in, the dashboard instantly displays trends, like a surge in vendor security issues. Instead of waiting for reports, managers can take action immediately.
Bottom Line
The dashboard isn’t just for viewing data—it’s a live command and control center, powered by Raptor DB’s ability to merge case processing and analytics in one system. 🚀
Raptor DB Improves Complex Data Views Like CMDB
Managing a Configuration Management Database (CMDB) can be overwhelming because it contains millions of relationships, assets, and dependencies. Traditional databases struggle to quickly retrieve and analyze this complex web of data, leading to slow reporting and delayed insights.
How Raptor DB Makes CMDB Data Faster & Easier to Use
Raptor DB uses an Integrated Column-Store Index, which automatically organizes, indexes, and compresses large datasets for lightning-fast access.
Key Benefits:
✅ Faster Reporting: No need to sift through millions of records—data is pre-optimized for instant retrieval.
✅ Quicker Ad-Hoc Queries: Ask complex questions (e.g., “Which servers are nearing end-of-life?”) and get near-instant responses.
✅ Better Performance: Large data sets, like CMDB, don’t slow down operations because compressed indexing reduces system strain.
Real-World Example
A CMDB tracks servers, software, dependencies, and changes. Normally, running a report on all software running on out-of-support servers could take minutes or even hours due to the sheer volume of data. With Raptor DB, this data is already indexed and compressed, so the same query runs in seconds—helping teams make faster, informed decisions.
Bottom Line
Raptor DB transforms CMDB from a slow, complex system into an efficient, real-time decision-making tool by automatically organizing and optimizing data for fast insights. 🚀
How RaptorDB & Workflow Data Fabric Integrate with Other Platforms
| Feature | Workflow Data Fabric | Other Workflow Data Platforms (Snowflake, Databricks, etc.) |
| Data Federation | Seamless integration with ServiceNow and external databases | Requires middleware or external ETL tools |
| Real-Time Processing | Built-in support for event-driven data streaming | Often batch processing or requires separate tools like Apache Kafka |
| AI & Automation | Embedded AI for intelligent workflows | External AI tools needed for analytics |
| Data Querying | Uses ServiceNow-native queries and federated queries | SQL-based querying across cloud and on-prem databases |
| Security & Governance | Built-in compliance and RBAC security | Governance depends on third-party platform policies |
Key Benefit: Unlike external workflow platforms, ServiceNow Workflow Data Fabric doesn’t require extra middleware—making it a streamlined solution for businesses that want data governance, real-time insights, and AI-powered automation in one place.
RaptorDB + Workflow Data Fabric vs. Other Platforms
| Feature | Workflow Data Fabric | Other Platforms (Snowflake, Databricks) |
|---|---|---|
| Data Federation | Seamless ServiceNow + external DBs | Requires middleware or ETL tools |
| Real-Time Processing | Native event-driven streaming | Often batch or external tools required |
| AI & Automation | Embedded, workflow-aware AI | External tools needed |
| Data Querying | ServiceNow-native + federated | SQL across mixed platforms |
| Security & Governance | Built-in RBAC and compliance | Dependent on third-party policies |
Key Benefit: Unlike external platforms, ServiceNow Workflow Data Fabric unifies real-time processing, AI, and governance without middleware
Benefits for Data Owners and Business Users
Better Data Quality
First, harness AI-assisted validation to ensure accuracy. As a result, errors vanish faster, and confidence in every dataset immediately increases.
Faster Queries
Next, unlock instant analytics without bottlenecks. Therefore, users move from waiting on reports to acting on insights in real time.
Smarter Decisions
Then, rely on AI-driven recommendations to reduce risk. Consequently, choices become sharper, outcomes improve, and business value accelerates.
Seamless Integration
Moreover, connect sources directly without middleware. This shift eliminates complexity, strengthens workflows, and expands data access.
Reduced Manual Effort
Finally, automate governance to minimize oversight. As a result, teams reclaim time, cut repetitive tasks, and focus on higher-value work.
What’s Next?
Train Faster
First, master RaptorDB queries, federated search, and AI-driven governance. Then, as adoption accelerates, teams quickly move from fragmented reporting to unified, real-time intelligence.
Validate Smarter
Next, replace manual testing with real-time validation. As a result, errors immediately surface, test cycles consistently shorten, and delivery momentum steadily accelerates.
Use Better
Finally, equip stewards with faster queries and cleaner insights. Therefore, decisions grow sharper, collaboration expands wider, and trust in data rises higher.
Other RaptorDB for Data Owners Resources
- AI Agents – ServiceNow
- AI: ServiceNow Virtual-Agent Chatbot – Dawn Christine Simmons
- Artificial Intelligence A-Z Glossary
- Connect, understand, and act on any data to fuel human and AI-powered workflows
- Integration Hub – Now Platform – ServiceNow
- Predictive Intelligence (servicenow.com)
- RaptorDB – ServiceNow
- RaptorDB Documentation
- RaptorDB– Standard and Professional Licenses
- RaptorDB – ServiceNow
- Thirdera, a Cognizant Company – First ServiceNow Partner to Bring Workflow Data Fabric
- Workflow Data Fabric – ServiceNow
- Xanadu & RaptorDB
