Archives: Knowledge Base

AutomatePro is setting the pace at World Forum as a clear leader in AI, showing how GenAI and intelligent automation can finally attack the manual quality bottlenecks that slow every ServiceNow program. At the World Forum, the spotlight lands on AutomatePro’s ability to turn error-prone, spreadsheet-driven testing and documentation into continuous, AI-powered ServiceNow test automation and DevOps. Meanwhile, Cognizant is leading a complementary showcase on Raptor DB, Customer Database, and Data Quality, proving how a governed, zero-copy data fabric can feed real usage patterns and trusted customer data straight into those automated test and release workflows. Together, Cognizant’s data fabric innovation and AutomatePro 9.2 Release Highlights—aligned with Zurich, Yokohama, and Xanadu and strengthening AutoTest, AutoDeploy, AutoMonitor, and AutoDoc with AutomatePro+—turn risky upgrades and data changes into predictable, audit-ready, AI-driven lifecycle automation.

AutomatePro 9.2.1 Release Highlights

AutomatePro 9.2 Release Highlights capture a major leap in AI-powered ServiceNow test automation and DevOps. This version aligns with Zurich, Yokohama, and Xanadu, strengthens AutoTest, AutoDeploy, AutoMonitor, and AutoDoc, and unlocks GenAI capabilities with AutomatePro+, turning risky upgrades into predictable, audit-ready releases.

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AutomatePro delivers! Automate Agile, Upgrade Better to finally escape manual testing traps. See how automation cuts upgrade risk, speeds releases, and strengthens documentation.

Automate Agile Upgrade Better

Automate Agile Upgrade Better and stop letting manual testing slow every release. When teams rely on spreadsheets, late UAT, and last-minute documentation, upgrades stall and risk explodes. With automation, however, you design tests once, reuse them across sprints and environments, and capture the evidence you need

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CMDB-HAM-SAM Roadmap for Value Digital-Excellence through CMDB Health

CMDB Developer Listeners Guide

CMDB Developer Listeners Guide shows you how to design a clean ServiceNow CMDB for servers, clusters, listeners and remote iLOs. You’ll see a high-level CMDB business process overview, the out-of-the-box class model, discovery patterns, solution architecture, best practices and the most common pitfalls to avoid.

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Long Covid/DV Syncope Humanizing Health: Elevate Respect. Autism is not just colorful puzzle pieces and children. It is not a disease in need of cure, its a social construct and problem in need of understanding.

Long Covid/DV Syncope

Long Covid/DV Syncope represents a dangerous intersection of trauma, autonomic instability, and survivor vulnerability. Although threat removal should bring relief, survivors often face intensified symptoms, increased injury risk, and overwhelming stress. This article explains why syncope escalates and how human-centered technology, transparent court workflows, and trauma-informed

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Master GRC & SecOps: Cyber security GRC & Cyber Security Operations Center SOC partnering to assess critical events

Modern SecOps Incident Response

Modern SecOps Incident Response is no longer a static runbook. Today’s SOC must battle AI-powered attackers, exploding incident volumes, and hybrid cloud risk—while partnering tightly with ITSM to protect real business services. This guide shows how to build a world-class, AI-ready cyber security incident response playbook

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AutomatePro ServiceNow Test Automation turns one Service Catalog request into a full demand→test→release pipeline. In this guide, you design the request, automate tests with AutoTest, generate living KBs in AutoDoc, and deploy safely to production using AutoDeploy—then reuse the pattern for every high-value workflow. Creating Automated Deployment Plans Recognizing AutomatePro AutoDeploy Value Build and update deployment automations with a simple, no-code interface—deliver changes in days, not months. When processes change, adjust automations with easy click-and-select edits, no developer required. AutomatePro AutoDeploy Value Build and update deployment automations with a simple, no-code interface—deliver changes in days, not months. When processes change, adjust automations with easy click-and-select edits, no developer required.

AutomatePro ServiceNow Test Automation

AutomatePro ServiceNow Test Automation turns one Service Catalog request into a full demand→test→release pipeline. In this guide, you design the request, automate tests with AutoTest, generate living KBs in AutoDoc, and deploy safely to production using AutoDeploy—then reuse the pattern for every high-value workflow.

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CxO Demand Trusted Data ServiceNow Workflow Data Platform Data Quality Dimensions Metrics are essential for eliminating data blind spots, accelerating decision-making, and enabling AI-powered transformation. With 84% of organizations reporting that poor data quality blocks digital initiatives—and 60% of leaders admitting their data can't be fully trusted—it's critical to establish clear, measurable standards for each data dimension. Read on to discover how to define, calculate, and improve these metrics.

CxOs Demand Trusted Data

CxOs Demand Trusted Data: as GenAI and zero copy data fabrics transform analytics, CxOs face a critical choice: trust and verify data or automate disaster. Learn why CxO Demand Trusted Data defines intelligent leadership.

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Agile Governance Guardrails to Maximize Agile Story Value with strategic grooming techniques to create revenue, boost productivity, and drive significant business impact.

Agile Governance Guardrails

Agile Governance Guardrails where shared ownership speeds value—or stalls it. This playbook gives Scrum Masters and Business Process Managers the agile governance guardrails to stay distinct and on target: CCBs for UX/schema, Data Contracts with SLOs, DoR/DoD gates, RACI clarity, and a working RAID. Use the

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ServiceNow Dreams in Figma Export Spec FigJam Design: Learn how to export FigJam boards with full specs, transition into Dev Mode for inspection, and implement in ServiceNow portals—step‑by‑step guide for developers. Figma to ServiceNow Portal Master Figma Developer Handoff Guide for ServiceNow pros who are new to Figma—discover step-by-step methods to open design files, extract specs, and avoid delays caused by UI handoff confusion.

ServiceNow Dreams in Figma

ServiceNow Dreams in Figma connects Figma’s MCP Server to the ServiceNow Build Agent so teams can turn designs into governed, enterprise apps in minutes. Learn how MCP preserves design intent, why UX ROI is soaring, and what GenAI changes in Workspaces and Portals mean for your

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AutomatePro ServiceNow Test Automation turns one Service Catalog request into a full demand→test→release pipeline. In this guide, you design the request, automate tests with AutoTest, generate living KBs in AutoDoc, and deploy safely to production using AutoDeploy—then reuse the pattern for every high-value workflow. Creating Automated Deployment Plans Recognizing AutomatePro AutoDeploy Value Build and update deployment automations with a simple, no-code interface—deliver changes in days, not months. When processes change, adjust automations with easy click-and-select edits, no developer required. AutomatePro AutoDeploy Value Build and update deployment automations with a simple, no-code interface—deliver changes in days, not months. When processes change, adjust automations with easy click-and-select edits, no developer required.

New in AutomatePro 9.2.1

New in AutomatePro 9.2.1 delivers faster ServiceNow test automation: parameterized blocks, folder-aware scheduling, multi-config runs, merged change plans, and scoped upgrade evidence. Store-listed compatibility with Zurich, Yokohama, and Xanadu means you can adopt quickly and keep shipping. See what changed and how to enable it today.

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