Archives: Knowledge Base

Undo changes in SharePoint without panic. This DawnCSimmons.com Knowledge guide walks you through using Version History to restore previous versions, remove accidental edits when policy allows, and understand how retention, audit logs, and version limits affect what you can truly erase in Microsoft 365.

Undo Changes in SharePoint:

Undo changes in SharePoint without panic. This guide walks you through using Version History to restore previous versions, remove accidental edits when policy allows, and understand how retention, audit logs, and version limits affect what you can truly erase in Microsoft 365.

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Toronto World-Forum Features DQ December 11, 2025 | 8:30 a.m. – 5:00 p.m. ServiceNow World Forum Toronto on December 11, 2025 (8:30 a.m. – 5:00 p.m.) is being held at: Automotive Building, Exhibition Place 📍 105 Princes' Blvd, Toronto, ON M6K 3C3, Canada image

Toronto World-Forum Features DQ

Toronto ServiceNow's Trusted Data becomes the central theme at the World Forum. With the Data Quality App, Workflow Data Fabric, RaptorDB Pro, and AI Control Tower working together, you finally turn messy records into governed, AI-ready information that powers reliable decisions, resilient workflows, and confident board-level

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Upgrades: AutoTest from ATF

AutomatePro AutoTest 101

AutomatePro AutoTest lets non-technical ServiceNow users turn real business processes into reliable automated tests. This guide walks you through the core concepts in plain language, shows you how to build your first Test Plan step-by-step, and answers common questions about personas, SubProd, and reading Test Run

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Trusted Data Quality Dimensions Workspace gives you one clear place to prove your ServiceNow data is truly trusted before AI ever touches it. Inside this workspace, you register critical data assets, score them across accuracy, completeness, consistency, timeliness, uniqueness, and conformity, and then track those scores in real time. As a result, you finally see where your data is strong, where it is fragile, and where AI would almost certainly hallucinate. Instead of guessing, you actively validate data quality, trigger remediation tasks from failing checks, and re-score to show real improvement. In other words, the Trusted Data Quality Dimensions Workspace turns vague “data trust” promises into visible, measurable evidence that your ServiceNow data is AI-ready, audit-ready, and decision-ready.

Trusted Data Quality Dimensions

Trusted Data Quality Dimensions help you validate ServiceNow data before you push it into GenAI, so you stop hallucinations at the source and start building genuinely trusted AI.

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Shai-Hulud NPM Worm Resurgence: Black Friday's Biggest Threat

Shai-Hulud NPM Worm Resurgence

Shai-Hulud NPM Worm Resurgence is leaking secrets across thousands of GitHub repos just before the holiday peak. Discover the massive risk to your e-commerce operations and how ServiceNow SecOps provides the definitive defense.

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Smarter AutomatePro User Roles give you a clean way to reduce admin effort, protect ServiceNow, and accelerate test automation. Persona Use & Administration for AutomatePro creates a base foundation of test personas in a reusable models representing specific user roles within testing environments, facilitating accurate simulation of user behavior in automated test cases. By leveraging these personas, organizations can streamline testing processes, reduce variability in outcomes, and enhance overall software quality. Each persona encapsulates distinct ServiceNow permissions and capabilities, allowing testers to execute scenarios that closely mimic real-world usage. The structured use of personas not only improves testing efficiency but also ensures that all relevant user roles are consistently represented, ultimately driving better results and user satisfaction in automated testing frameworks.

Smarter AutomatePro User Roles

Smarter AutomatePro User Roles give you a clean way to reduce admin effort, protect ServiceNow, and accelerate test automation. This guide shows how to group AutomatePro roles into clear personas, attach them to ServiceNow assignment groups, and align everything with AutomatePro LMS training paths. Along the

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AutomatePro is setting the pace at World Forum as a clear leader in AI, showing how GenAI and intelligent automation can finally attack the manual quality bottlenecks that slow every ServiceNow program. At the World Forum, the spotlight lands on AutomatePro’s ability to turn error-prone, spreadsheet-driven testing and documentation into continuous, AI-powered ServiceNow test automation and DevOps. Meanwhile, Cognizant is leading a complementary showcase on Raptor DB, Customer Database, and Data Quality, proving how a governed, zero-copy data fabric can feed real usage patterns and trusted customer data straight into those automated test and release workflows. Together, Cognizant’s data fabric innovation and AutomatePro 9.2 Release Highlights—aligned with Zurich, Yokohama, and Xanadu and strengthening AutoTest, AutoDeploy, AutoMonitor, and AutoDoc with AutomatePro+—turn risky upgrades and data changes into predictable, audit-ready, AI-driven lifecycle automation.

AutomatePro 9.2.1 Release Highlights

AutomatePro 9.2 Release Highlights capture a major leap in AI-powered ServiceNow test automation and DevOps. This version aligns with Zurich, Yokohama, and Xanadu, strengthens AutoTest, AutoDeploy, AutoMonitor, and AutoDoc, and unlocks GenAI capabilities with AutomatePro+, turning risky upgrades into predictable, audit-ready releases.

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AutomatePro delivers! Automate Agile, Upgrade Better to finally escape manual testing traps. See how automation cuts upgrade risk, speeds releases, and strengthens documentation.

Automate Agile Upgrade Better

Automate Agile Upgrade Better and stop letting manual testing slow every release. When teams rely on spreadsheets, late UAT, and last-minute documentation, upgrades stall and risk explodes. With automation, however, you design tests once, reuse them across sprints and environments, and capture the evidence you need

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CMDB-HAM-SAM Roadmap for Value Digital-Excellence through CMDB Health

CMDB Developer Listeners Guide

CMDB Developer Listeners Guide shows you how to design a clean ServiceNow CMDB for servers, clusters, listeners and remote iLOs. You’ll see a high-level CMDB business process overview, the out-of-the-box class model, discovery patterns, solution architecture, best practices and the most common pitfalls to avoid.

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Long Covid/DV Syncope Humanizing Health: Elevate Respect. Autism is not just colorful puzzle pieces and children. It is not a disease in need of cure, its a social construct and problem in need of understanding.

Long Covid/DV Syncope

Long Covid/DV Syncope represents a dangerous intersection of trauma, autonomic instability, and survivor vulnerability. Although threat removal should bring relief, survivors often face intensified symptoms, increased injury risk, and overwhelming stress. This article explains why syncope escalates and how human-centered technology, transparent court workflows, and trauma-informed

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