20+ years of customer experience, implementation, product life cycle from concept to delivery.   Project and Program delivery that touches Performance Improvement, Tools Enhancement, Business Process Optimization in Executive Operations, IT Service Management, Security Operations and Recruiting Process.

• Leading strategy and program change independently
• Aligned stakeholder engagement to create effective organizational change communications
• Deliver results oriented influence to optimize enterprise processes, tools and performance to recognize organizational goals.

Digital Business Transformation 

Industry Affiliation:

20 years board member Transformation best practices with IT Service Management Forum,  and HDI.

• ITSMF National White Paper Competition winner for “Energized IT Service Management with a Culture for Collaboration”
• Contributor to HDI Support Center Standard
• Co Authored: Implementing Service and Support Management Processes: A Practical Guide  a collaborative HDI book available on Amazon.
• CoAuthored article on Application Impact Analysis Risk Based Approach for Journal of Business Emergency Continuity Planning (Henry Stewart Publications)  and available in the National Library of Medicine, National Center for Biotechnology Information. 

Vertical Engagements

Enterprise level global experience in Projects and Programs:

• Banking and Insurance: State Farm
• Biotech, Hospitals & Healthcare: (Gilead Sciences, Kaiser Permanente, Stanford Hospitals and Clinics IT)
• Cloud Computing:  Sun Microsystems, VMware
• Cyber Security Solutions: Palo Alto Networks
• Retail- Covid-19 Major Incident Management: Stater Bros Market
• Software:  Adobe, Sony Playstation