COVID-19 Trends on Information and Communications Technology (ICT)

COVID-19 Trends on Information and Communications Technology (ICT)

ICT Improvements during COVID-19

ICT takes center stage to enabling technology advances due to the global COVID-19 pandemic accelerated technology trends has inspired innovation to flatten the curve, to reduce the coronavirus spread, while allowing businesses to stay open, and more of their employees to keep jobs that contribute to their families and the local economy and manage threats to business, healthcare, and global wellness challenges:

  • improving digital payments,
  • reimaging and accelerating telehealth and
  • introducing robotics

Some Highlights in the News:

  • Digital and Contactless Payments in response to Cash transactions risk of spreading coronavirus, central banks implemented contactless digital payments which enable online purchase, or in person payment for goods, services, and utility payments.
  • Distance Learning programs are being implemented in  191 countries to enable continued school or university education despite closures impacting 1.57 billion students. Distance learning advancements include virtual reality, augmented reality, 3D printing and artificial-intelligence-enabled robot teachers.
  • eCommerce Improved Online Shopping Logistics contactless delivery services and beginning pilots on robot deliveries.
  • Remote Work Enablement: Many companies enabled employees to work from home quickly standing up virtual private networks (VPNs), voice over internet protocols (VoIPs), virtual meetings, cloud technology, work collaboration tools and even facial recognition technologies that enable a person to appear before a virtual background to preserve the privacy of the home. In addition to slowing the spread of viruses, remote work saves commute time and provides more flexibility for life balance.
  • Supply Chain 4.0 Reimagined from COVID-19 pandemic disruptions to the global supply chain with some factory production completely haulted. Demand for food and personal protective equipment have increased, and, some countries have implemented export bans for safety. Automating current manual process to improve visibility on data and lack of diversity have uncovered existing supply chain system vulnerabilities. Supply Chain 4.0 extends Core technologies of the Fourth Industrial Revolution, such as Big Data, cloud computing, Internet-of-Things (“IoT”) and blockchain to reimagine a more resilient supply chain management system for the future by enhancing the accuracy of data and encouraging data sharing.
  • Telehealth can contain the spread of COVID-19 offering alternatives to Medical Office visits risking exposure, or transportation/driving while sick, patients can still receiving essential primary care. Wearable personal IoT devices can track vital signs. Chatbots can make initial diagnoses based on symptoms identified by patients.

ICT Glossary

  • 5G: Fifth generation cellular represents the latest offering in the evolution of mobile communications. 5G represents a new telecommunication standard delivered through millimeter wave (mmWave) propagation, IPv6 transmission protocol. 5G technology utilizes a network-centric approach to deliver advanced data rate in a range of several gigabits per seconds (Gbps) to improve experience with the Internet of Things (IoT).
  • 6G: Sixth generation cellular represents the evolution of the 6G cellular mobile communications technology market, that extends the 5G performance transformation of wireless communications beyond voice and data services with more advanced technology convergence, including AI, big data analytics, and computing. 6G advances capabilities for a new and innovative set of applications for sensing, wireless cognition, and imaging.
  • AIoT: Artificial Intelligence (AI) powered Internet of Things (IoT), refers to the Artificial Intellgience of Things (AIoT), innovation to fuel opportunities for the ICT industry to leverage data analytics that improve business processes transformation and enhance delivery of new products and services in consumer electronics and appliances to the enterprise
  • Artificial Intelligence (AI): enables the methods, tools, and techniques to enable automated human-like decision making to improve process throughput. AI is anticipated to extend ICT communications, applications, digital commerce, Internet search capabilities, entertainment, commerce applications, content optimization, and robotics. They will continuously improve integration with other technologies to enhance autonomous decision making processes, products, and services.
  • Asset Tracking is crucial to ensuring proper  asset visibility that empowers business inventory, service, and supply chain management, systems monitoring, event management, and security risk management of monitoring relationship of physical assets, location, status or health to a particular asset. Asset tracking is a key to relating continuous advancement in the connected Internet of Things (IoT) existing products/services, to IoT enterprise asset dependencies for ICT services.
  • Big Data Analytics: advances approach to dealing with Unstructured Data. Big Data technologies represent a collective pool of data and may include physical infrastructure, data collection, integration capabilities, data security infrastructure, data storage management, data mining and analytics. Transformation models are emerging to improve the consumption and use of Big Data value. Big Data Digital Transformation is creating a standard for enhanced Big Data as a Service (BDaaS) offerings across the ecosystem with minimized security and privacy concerns.
  • Cloud Computing: started with Software, Platforms, and Infrastructure (SPI) “as a service” model called Software as Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). SPI is advancing with the IoT towards Everything as a Service, XaaS where X represents the specific service supported via a cloud environment.
  • Configuration Management Database (CMDB) is the software system of record of all relevant profile information about hardware and software components and the relationships between those components used in an organization’s IT infrastructure.
  • Data as a Service (DaaS) is defined as any service access to vendor provided databases on vendor managed systems with expected growth due to advancing use of cloud-based infrastructure/services, enterprise data syndication, and consumer services demands of Everything as a Service (XaaS). IoTDaaS involves retrieving, storing and analyzing information from an integrated service package.
  • Data Management: specialized technologies, tools, and techniques (referred to as Big Data Analytics) manages unstructured data (e.g. data that is non-correlated and/or of sufficient size and scope to be unwieldy to manage with conventional data management tools). Leveraging analytics tools to derive value, and the integration between cloud, IoT, and enterprise operational technology to extend IoT data management with improved control, automation, and enable better decision making.
  • ICT: Information and Communications Technology capabilities enable users to access, store, transmit, and manipulate information. ICT integrates telecommunications and computer systems to deliver a complete unified communications solution (enterprise software, middleware, storage and audiovisual systems).
  • Industrial Internet of Things (IIoT):  sometimes refers to business next generation manufacturing, as well as the broader enterprise market, industry verticals. IIoT benefits include cost savings, standards for process improvements and easier identifications of new business models and service offerings towards digital transformation.
  • Intelligent Network (IN): is a reference to telecommunication standards and technologies associated with centralized control application control and services management that include Customized Applications for Mobile Enhanced Logic (CAMEL) for GSM networks and Wireless Intelligent Network (WIN) for ANSI networks to deliver cellular services such as prepaid communications, signaling, solutions, and database oriented services such as enhanced Caller ID.
  • Internet of Things (IoT): uniquely identifiable objects (things) and virtual representations in an Internet-like structure. Introduces the important concept of referencing things such as assets, objects, systems, or services in a way that they be addressed/labeled/cataloged and referenced for various purposes.
  • IT: Information Technology a subset of ICT (Information and Communications and Technology) that defines the use of computers to store, retrieve, transmit, and manipulate data or information for business operations. An information technology system (IT system) relates to an information, communications or, computer system hardware, software and peripheral equipment.
  • Smart Buildings (Intelligent Buildings): are Internet connected buildings that leverage IoT technology to provide improvements over legacy commercial real estate capabilities including enhanced efficiency, safeguarding assets, and continuous business operational improvements.  Smart Buildings provide security, comfort and sanitation services integrated into discret common operation controls.
  • Smart Infrastructure (Physical Infrastructure):  uses buildings, transportation (roadways, railways, and ports), utilities operational effectiveness and efficiency, safeguarding assets, and establishing new value-added services. Provides foundation for enablement of Smart Cities, Smart Buildings (commercial real estate), and Smart Homes. With modern employment becoming increasingly more flexible, the Smart Workplace is also a consideration across infrastructure elements and not relegated to a single location.
  • Smart Workplace: is closely associated with Intelligent Buildings and Smart Facilities including Smart Lighting, Smart Security (such as access control via biometrics), Intelligent HVAC systems that provides a safer, more comfortable, and productive work environment. Digital Transformation will include advanced detection systems to determine presence of employees for work space optimization.
  • Telemedicine: refers to the delivery of clinical healthcare services to patients located remotely to the service provider, which may be a doctor, physician’s assistant, nurse, or even an intelligent agent or healthcare bot. Telemedicine advances medical service delivery with better exchange of medical information from one point location of the medical client or end-user (devices, sensors, and user interfaces), and other points consisting of data collection, databases, and/or healthcare practitioners capable of delivering medical services (diagnosis, monitoring and/or treatment of various health conditions).
  • Teleoperation and Telerobotics:  evolving Industrial Internet of Things (IIoT) arena. Robots to control real machines/equipment via virtual objects through master controlling interfaces that enables machine operation from a distance (robotics, mobile robots which enable a device or machine to be operated by a person from a distance). IoT, teleoperation with digital tranformation will continue to be automated, optimized, and efficient.
  • UC: Unified Communications defines a framework for integrating various ICT asynchronous and real-time communication tools, that deliver and enhance business communication, collaboration and productivity.

Image by Gerd Altmann from Pixabay

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