This was a recent topic among IT Service Management Forum (ITSMF) Leaders. What types of training will add the greatest value for Digital Transformation.
ITSMF USA, Minnesota hosted a great topic by Manjeet Singh, Director of Product Management at ServiceNow presented a useful Bright talk Video on how to start and scale your continuous optimization journey, for IT Service Management Forum.
ITIL4 offers detailed insight into the roles, responsibilities, and framework for IT Service Management and Operations. However too often after investing in ITIL4 for the enterprise, stakeholders come away feeling this bit of knowledge is just enough to realize what they were not doing, and not enough to realize how to build ITIL4 for true business value.
Lean IT takes over where ITIL 4 leaves off with a strategy for taking the business from where they are, to the transformation journey of continuous improvement. Lean IT provides the “how” to focus on eliminating waste, increasing customer value, increasing cultural change agility for optimizing operations. Lean IT is applicable to all businesses, by extending the lean principles originally established in manufacturing to the development and lifecycle management of Product and Services.
The two best practices together, ITIL4 and Lean IT address both “what” to change and “how” to change using a common language. Digital Transformation is all about people and value, so the two disciplines align to create a culture of continuous value creation. The result is an ecosystem that values sharing ideas and producing features that deliver customer experience (CX) and employee experience (EX), value with continuous improvement.
Benefits of ITIL4
So ITIL4 is an easy idea for the enterprise training investment. ITIL4 sets the stage with a standard approach to service delivery with improved satisfaction. ITIL4 helps identify the tools and processes that lead to a better customer experience and more effective service management practice. A little harder concept beyond common roles, language and high level process, is how to create positive business outcomes, customer wins, and evidence backed value stream.
Benefits of Lean
Lean IT oriented project management is less understood, but key to understanding how to harness the value that makes a difference and recognizes the value stream of ITIL4. Lean IT sets the standards for continuous improvement using the clear practical methodology to assess current and improved state work processes.
Lean IT best practices deliver assessment and improved value that:
- Reduces process complexity.
- Clarifies and improves work process flow and quality
- Identifies wastes and errors or defects in work processes measurements and its supporting data
- Improves customer value and reduces costs.
- Reduces operational overhead.
- Improving employee morale and encourages focus on ideas that add value
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