Dawn C Simmons Leadership Profile: Visionary Digital Transformation Leader with Global Expertise in Enterprise Solutions
Dynamic Leadership with Global Impact
Dawn C. Simmons is a transformative, visionary leader with over 20 years of executive experience in digital transformation and business process improvement. She has a proven track record of delivering innovative, impactful results across Fortune 500 companies, particularly in ServiceNow implementations, ITSM standards, and global enterprise solutions.
From rock climbing in Malaysian forests to partnering with the world’s top leaders in Service Management, Security Operations, and Digital Transformation standards, Dawn has continuously driven operational efficiency, best practices, and measurable business outcomes—pushing boundaries and delivering excellence at every step.
Global Leadership & ITSM Excellence
Throughout her career, Dawn has led groundbreaking initiatives and managed complex projects, including running the Global Program Management Office (PMO) for Sun Microsystems, where she spearheaded ITSM training internally and externally, collaborating with EDS, AT&T, and CSC. Her leadership extended to managing the challenging e-bonding of three disparate ticket-handling systems, showcasing her exceptional problem-solving skills.
Key Achievements Include:
- $30M in cost savings through strategic CMDB roadmaps, improving IT infrastructure by 20%.
- 99.99% eCommerce success rate, managing 1.7M daily transactions with superior system reliability.
- 90% customer adoption rate, boosting satisfaction from 20% to 95% across global enterprise solutions.
- Led global program management across Europe, Asia, and the Americas, delivering cross-functional, high-impact initiatives.
Strategic Leadership & Impact
Enterprise IT Consulting
Dawn has spearheaded ServiceNow transformations in sectors such as healthcare, pharmaceuticals, higher education, and energy, delivering end-to-end solutions in ITSM, CMDB, SecOps, HRSD, and more. Her deep expertise in predictive intelligence, incident management, and release planning has ensured organizational success across industries.
Senior ITSM Executive (Biotech)
She established an ITSM Center of Excellence and led digital transformation efforts, implementing advanced change management processes to drive business agility and operational efficiency.
Program Director (Global)
Dawn directed multi-million-dollar cloud implementations, aligning ServiceNow Cloud, ITAM, SCCM, GRC, and AI automation to organizational goals—transforming how businesses operate and manage resources.
Cybersecurity & Governance Leadership
Her leadership extends to cybersecurity and fraud mitigation strategies, where she utilized advanced analytics to protect digital assets, manage risk, and ensure governance compliance.
Executive Expertise
Strategic Planning & Governance
Dawn consistently aligns technology, business strategy, and governance to ensure sustainable growth and innovation. Her visionary approach ensures businesses meet their long-term objectives with operational agility.
Global Program Leadership
She excels in managing large, diverse teams across continents, delivering high-impact programs with a focus on cross-functional collaboration and global execution.
Operational Excellence
Dawn is passionate about driving process optimization, resulting in measurable improvements in service delivery, customer satisfaction, and business outcomes.
Certifications & Skills
- Certifications: Six Sigma Green Belt, ITIL v4 Foundations, PPM Demand Management, Agile Development 2.0.
- Core Competencies: Expertise in ServiceNow, ITIL, SDLC, Agile, Change Management, Risk Management, and executive stakeholder management.
Thought Leadership & Recognition
Published Author & Thought Leader
Dawn is a recognized thought leader, contributing to key publications on IT disaster recovery, risk management, and ITSM best practices. Notable works include publications for the National Institute of Health (NIH) and itSMF USA.
Industry Speaker
She is a sought-after speaker at prestigious industry events, including the PMI (Project Management Institute), where she shares insights on transformational leadership and change management strategies.
Award-Winning Innovator
Dawn has been acknowledged for delivering groundbreaking IT service management solutions that have reshaped enterprise technology landscapes.
Education
Marketing, CIS, and Fine Arts at Illinois State University, Foothill College, Deanza College, Los Positas.
LinkedIn Profile: Dawn C. Simmons