Dawn C Simmons Bio

Dawn C Simmons Bio

World- class, Digital Transformation Solutions with Covid-19 Major Incident Management. IT Service Management leadership with 20+ years’ technical program management in a global, Fortune 500 Environements.

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itSMF 2017 Whitepaper Competition Second Place Winner:

(USA) National Institute of Health: National Library of Medicine: National Center for Biotechnology Information Archives. Henry Stewart Publication- Journal of Business Continuity and Business Planning:

HDI Implementing Service and Support Management Process

An amazing best practices comprehensive book project coordinated by by Carrie Higday-Kalmanowitz (Author, Editor), Sandra E. Simpson (Editor)

A global hands-on author collaboration with industry’s widely respected practitioners and experts, resulting in a rich and timeless reference. Processes include:

Availability Management
Capacity Management
Change Management
Configuration Management
Customer Satisfaction Measurement
Financial Management
Incident Management
Knowledge Management
Operations Management
Problem Management
Release Management
Service Continuity Management
Service Level Management
Workforce Management

Artificial Intelligence (AI) and (RPA)

25 Impactful Leaders on LinkedIn | Artificial Intelligence (AI) | Global Cyber Fraud Prevention Executive Womens Network | Global Education Study AbroadGlobal Recruiting Network | Vouch4Vets |

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