World- class, Digital Transformation Solutions with Covid-19 Major Incident Management. IT Service Management leadership with 20+ years’ technical program management in a global, Fortune 500 Environements.
Publications:
itSMF 2017 Whitepaper Competition Second Place Winner:
- IT Service Management with a Culture for Collaboration by Dawn Christine Khan (Simmons)
(USA) National Institute of Health: National Library of Medicine: National Center for Biotechnology Information Archives. Henry Stewart Publication- Journal of Business Continuity and Business Planning:
- Application impact analysis: a risk-based approach to business continuity and disaster recovery by Beth Epstein and Dawn Christine Khan (Simmons)
HDI Implementing Service and Support Management Process
An amazing best practices comprehensive book project coordinated by by Carrie Higday-Kalmanowitz (Author, Editor), Sandra E. Simpson (Editor)
A global hands-on author collaboration with industry’s widely respected practitioners and experts, resulting in a rich and timeless reference. Processes include:
| Availability Management Capacity Management Change Management Configuration Management Customer Satisfaction Measurement Financial Management Incident Management | Knowledge Management Operations Management Problem Management Release Management Service Continuity Management Service Level Management Workforce Management |
25 Impactful Leaders on LinkedIn | Artificial Intelligence (AI) | Global Cyber Fraud Prevention | Executive Womens Network | Global Education Study Abroad| Global Recruiting Network | Vouch4Vets |
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