Agentic AI and Workflow Data Fabric serve as a powerful combination that, according to recent surveys, 84% of business leaders deem critical for sustained competitiveness. As markets change and data becomes more complex, businesses need smart automation and easy data access. This speeds up decision-making and cuts costs by reducing manual work and duplicate data.
What an incredible webinar on Breaking Down Servicenow Workflow Data Fabric was held this week, a collaboration of ServiceNow and Thirdera. The event, facilitated by Brian Barrett an incredible ServiceNow Master Architect and head of the Global Centers of Excellence at Thirdera.
Dawn’s Demystification of Agentic AI & Workflow Data Fabric
This week, I had the opportunity to explore ServiceNow and Thirdera’s presentation on Agentic AI & Workflow Data Fabric, and I must say—I was truly impressed. These advancements go beyond hype and buzzwords; they are real, transformative technologies that are reshaping how enterprises leverage AI.
Too often, AI discussions feel like “buzzword bingo,” lacking real substance. But Agentic AI and Workflow Data Fabric are different. They offer tangible, enterprise-ready solutions that drive efficiency, automation, and smarter decision-making at scale.
In this piece, I’ll break down these concepts and explain why now is the time for organizations to embrace this competitive edge in AI innovation. Get out front to Lead Innovation with technologies that are accelerating transformation and redefining intelligent automation.
Agentic AI and Workflow Data Fabric Accelerates Business Innovation
Agentic AI – Smarter, Autonomous AI Assistants
Think of Agentic AI as an advanced AI assistant that helps agents make smarter, swifter accurate decisions, not just follow simple commands—it thinks, adapts, and takes action on its own. Instead of requiring constant human input, these AI-powered agents can analyze real-time data, make informed decisions, and execute tasks to improve efficiency.
🔹 Example in business: A customer service AI agent can proactively resolve common issues by pulling data from multiple systems, suggesting solutions, and even initiating refunds or service updates—without human intervention.
Workflow Data Fabric – Connecting Your Business Data Seamlessly
Most businesses struggle with scattered data across multiple systems (CRM, ERP, HR, finance, etc.), making it hard to get a clear picture of operations. Workflow Data Fabric is a technology that connects and integrates all of this data in real-time without moving or duplicating it. This creates a single, reliable source of truth for AI and automation, helping businesses make better decisions and take action faster.
🔹 Example in Retail business: A retailer can use Workflow Data Fabric to instantly access sales, inventory, and customer support data from different systems in one place, allowing them to quickly adjust stock levels or improve customer service without manually searching through multiple databases.
🔹 Example in Health Care Rounding: AI is Improving surgeons outcomes for post-operative reports
Real-World Use Cases
Together, Agentic AI and Workflow Data Fabric help businesses work smarter, not harder by enabling AI-driven automation and real-time decision-making. This leads to faster processes, improved customer experiences, and more efficient operations—without the headache of disconnected systems and manual tasks.
Defining Workflow Data Fabric
Workflow Data Fabric is a cutting-edge data integration framework designed to unify both structured and unstructured data sources. Crucially, it supports the zero-copy concept, enabling real-time access to data without physically moving or duplicating it.
Main Workflow Data Fabric Advantages
- Immediate Data Access: Eliminates delays inherent in traditional data-transfer processes.
- Streamlined Automation: Easily integrates with multiple systems, propelling seamless workflow executions.
- Reduced Redundancies: Minimizes repetitive data sets that slow down operations and inflate storage costs.
Why the Shift Is Necessary:
- Real-Time Responsiveness: In an era where 77% of customers expect on-demand solutions, static data structures create unacceptable lags.
- Operational Scalability: As workloads grow, so does the need for flexible, distributed data access.
- Future-Proof Architecture: Adapts readily to new data sources, tools, and business models.
Key Benefits and Why You Should Care
- Tangible Efficiency Gains
- Eliminate data silos and reduce manual workloads, paving the way for faster insights and streamlined operations.
- Higher-Level Automation
- Enable dynamic, AI-driven workflows that adjust to new data in real time, a capability far beyond traditional RPA or legacy AI.
- Sustainable Innovation
- Integrate advanced AI with real-time data pipelines, ensuring your organization remains agile and ready to embrace emerging technology trends.
- Scalability at Lower Cost
- Transition away from expensive data migrations toward architectures that scale seamlessly as your volume of data and workflows increase.
How Agentic AI & Workflow Data Fabric Work Together
When Agentic AI capabilities merge with a Workflow Data Fabric, businesses experience up to 60% faster decision-making cycles. This synergy unlocks unparalleled operational agility:
- Context-Rich Automation: Agentic AI taps into data from multiple sources in real time, ensuring decisions are always up to date.
- Elimination of Data Bottlenecks: The zero-copy model allows AI agents to retrieve and act on data instantly.
- End-to-End Visibility: Stakeholders gain a clear picture of how AI-driven tasks interact with broader business processes.
Other Agentic AI & Workflow Data Fabric Resources:
By combining Agentic AI and Workflow Data Fabric, organizations position themselves to meet modern challenges head-on. These technologies empower leaders to act swiftly on real-time intelligence, alleviate the burdens of data movement, and eliminate inefficiencies across the enterprise. Ultimately, the result is a scalable, future-proof environment where opportunities are seized, problems are preemptively resolved, and innovation flourishes.
If you’re eager to explore the full potential of these transformative technologies, now is the time to adopt an integrated, AI-driven data strategy that propels your organization toward its next wave of growth
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