What types of actions create the best Model Blocks for reuse in AutomatePro?

Reusable Model Blocks that fit the following criteria help AutoTest Users as a whole save time, ensure consistency, and simplify test construction and maintenance.

• Login Actions: Role-specific login blocks (e.g., ITIL user, requestor, fulfiller) for persona-based workflows.
• Record Creation: Blocks for creating standard ServiceNow records (e.g., incidents, requests, or change requests).
• Field Validations: Reusable steps to validate mandatory fields, default values, or read-only states.
• Navigation Steps: Blocks for navigating to specific modules or forms using the ServiceNow filter navigator.
• State Transitions: Steps to move records through lifecycle states (e.g., Open to Resolved).
• Common Updates: Blocks for updating fields like assignment groups, priorities, or short descriptions.

Tips:

• Focus on workflows that apply to multiple personas or use cases.
• Keep Model Blocks modular and flexible with dynamic variables to handle varying data.
• Regularly review and update blocks to align with changing workflows or new requirements.