How can I identify customized ServiceNow elements not selectable/visible in AutoTest?

Follow these steps, starting in ServiceNow navigate to the field in your “Manual Test Browser” View.

  1. Find the sys-ID in ServiceNow: Right-click the field or button in ServiceNow.
    • Select Inspect Element or Configure Dictionary.
    • Locate the sys-ID (a unique identifier, often alphanumeric).
  2. Copy the sys-ID:  Highlight the sys-ID and copy it (Ctrl+C or Command+C).

In AutomatePro navigate to the test step in your “AutoTest Browser” View. 

  1. Navigate to paste the sys-ID in AutoTest: Go to your AutoTest Test View.
    • In the relevant test step, open the Field Selector or input field where the target element is defined.
    • Paste the sys-ID (Ctrl+V or Command+V) into the appropriate field.
  2. Validate the Test Step: Run a quick test to ensure the sys-ID links to the correct element in ServiceNow.
  3. Save the Test Step: Once confirmed, save the updated step to ensure it uses the sys-ID for future runs.
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